Facilities Monitoring Officer

2 weeks ago


London, United Kingdom South West London and St George's Mental Health NHS Trust Full time

The Facilities team is a small and important team to assist the trust in delivering it’s care to patients across the 5 boroughs. Our role is to deliver and monitor these services which includes catering, cleaning, linen, waste and patient transport.

Career progression pathways and development opportunities

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to

In addition, we offer ongoing training and development in appropriate fields such as management development via the apprenticeship scheme.

The main areas of the role are to complete cleaning audits, food audits at Springfield and other sites that we manage and provide cleaning or catering services and to ensure the patient environment is clean and welcoming for new and existing patients. The role is a key contact between ward and clinical staff in order to provide services to our patients. To be part of assessments such as PLACE, 15 steps. We work closely with all our suppliers and this person would need to develop those relationships

**Agile and flexible working**:
As one of the few Trusts in London we are proud to offer flexible and agile working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9:00am to 5:00pm, giving you the very best of good work life balance.

**About our locations**:
Tooting (Wandsworth)

Our Trust headquarters is located within the impressive grounds of Springfield University Hospital in Tooting and we also operate in nearly 100 other locations throughout the UK. This is easily accessible via the Northern Line (Tooting Bec Station) and via private transport. The Trust provides subsidised parking fares for all our substantive staff. Our main site is located immediately next to Tooting High Street where staff can easily access a range of shops, cafés and restaurants.
- To be responsible for the analysis and reporting of Helpdesk jobs, ensuring that SLAs and KPIs are met;
- To work with the MiCAD System Support Officers to set up a Soft Services PPM schedule;
- To manage, with the support of the Soft Services Manager, all Freedom of Information Requests within the required time frame;
- To be a point of contact for all residents within Trust property, dealing with all ad hoc requests, new tenants, complaints, landlord responsibilities and maintenance;
- To be taf point of contact for soft service requirements for the Trust’s community sites;
- Work closely with the other Support Officers to regularly review and implement a structured and practical Trust Monitoring and Auditing system for all contracted services;
- Attend community meetings at ward level and engage with the service users to obtain feedback on services recommending changes where possible. This often involves difficult conversations as expectations are high and this may be difficult to achieve within budget constraints;
- To ensure that Soft FM services are provided in accordance with Trust policies and procedures and values and that changes to Trust policies and procedures are communicated to the external contract service provider(s);
- Responsible for monitoring, reviewing and reporting the results of Soft FM audits to the Soft Services Manager and other parties as necessary;
- To participate in Patient Led Assessments of the Care Environment (PLACE) assessments and meetings and ensure internal PLACE inspection programmes are undertaken as required by the Soft Services Manager, including the production of meeting minutes and inspections;;
- In conjunction with the Maintenance Manager and/or Capital Project Managers assist in monitoring the progress of capital works to ensure that all soft service requirements are gathered and implemented in line with the programme;
- To audit the performance of the in-house services, Portering and Postal service staff ensuring KPIs are met and a high standard of service is achieved. Ensuring proceses and procedures are in place and followed and escalating as necessary.
- Day to day liaison with service partners to ensure service delivery meets specification detail, highlighting any problems / concerns or high quality delivery / innovation to the Soft Services Manager;
- To provide data to enable the FM reports to be compiled in time and when required.
- To obtain quotations for services and periodic benchmarking of service provider costs as and when required;
- To manage and administer the staff accommodation on the Springfield site (until Spring 2023);
- Liaise with other departments and outside agencies to provide an efficient, responsive and customer focussed service for the Wards, Departments, staff and clients of the Trust.
- To aut



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