Signature Lounge Crew
1 month ago
**About Red Funnel**
With roots back to 1820, Red Funnel is the original Isle of Wight Ferry company. Much has changed in that time, but we are still just as passionate about safety being our top priority, providing value for money and delivering a first-class customer service.
We love what we do, and we are proud to be the gateway to the Isle of Wight. Our ships operate 365 days and carry in excess of 3 million passengers each year, and our on board services provide quality food and beverage day and night.
Our goal is simple; to offer our customers an unrivalled travel experience. We do this every day by working as one team to embody core values that we hold very close to our heart. For our customers, we are **Professional**, **Caring and Friendly** and **Ambitious**, key values that are reinforced by our **‘TOGETHER’** values**:Trustworthiness, Openness, Good Initiative and Ideas, Empowerment, Teamwork, Having Fun, Enthusiasm and Respect.**
If you thrive in a dynamic environment, where no two days are the same and enjoy working at a fast pace alongside passionate, friendly people - you’ll fit right in at Red Funnel
**About the Role**
Our exclusive Signature Lounge offers our customers the option to heighten their travel experience and discover a whole new way to cross the Solent With unrivalled panoramic views of the sea, premium facilities, complimentary refreshments, dedicated table service and much more, we guarantee a quality and relaxing service.
We are now looking for an enthusiastic person to join our Passenger Operations team in the role of Signature Lounge Crew, who is passionate about providing courteous and efficient customer care.
Joining our team on board, you will deliver the smooth running of this enhanced offer against one of the most beautiful backdrops in the world, by greeting customers, checking them in and attentively serving to their needs throughout the journey to ensure a first-class experience. You will also become a vital part of the operation as a member of the ship’s crew, taking care of our passengers’ safety and being able to respond in an emergency.
As someone with experience in front of house environments, you will be able to provide an outstanding level of service to our customers in the Signature Lounge, with a charismatic and polished demeanour. When the lounge is not in use, you will also be able to offer the same level of service across other areas of the ship.
We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their first-class customer service skills and all-round enthusiasm to develop in this stimulating field.
**Further information about the role**:
- Probationary Hourly Rate: £12.56
- Post-Probationary Hourly Rate: £12.86
- 41 hours average per week, worked on a rostered 4 days on 4 days off shift system operating 7 days a week, including bank holidays, varying between early starts and late finishes.
- This role may be offered on a permanent or fixed term basis depending on experience.
- Enthusiasm and passion
- Experience in delivering first class customer service
- Experience in a front of house hospitality environment
- Excellent teamwork skills
- A desire to succeed
- A safety conscious mindset
- The ability to work well under pressure
- Exceptional timekeeping and reliability
**What benefits are included?**
- Free foot travel/ subsidised vehicle travel on our ferries - great for heading to the island, relaxing on the beach and exploring the stunning scenery
- 75% off South West Trains - gig in London? We’ve got you covered with this great discount
- Food and drink provided on shift. 50% off when not on duty.
- Access to Perkz - offers and savings on loads of household names
- 50% off Southern Vectis (Island buses) - tour the beautiful Isle of Wight
- Free car parking during work.
- Free access to WeCare - a 24/7 online GP, mental health support and virtual wellbeing tool.
- Free access to a 24/7 employee assistance programme (EAP).
**What training is included?**
A wide range of training and development courses are provided (and required) as part of this role, including:
- Level 2 Food Hygiene Safety Certificate
- STCW Personal Sea Survival Techniques
- Basic Fire Fighting and Fire Prevention Awareness
- STCW Personal Safety and Social Responsibility
- STCW Elementary First Aid
- Crowd Management Certificate
- COSHH Certificate
- Manual Handling Certificate
- Food Allergens Awareness Certificate
- Alcohol Licensing Law Certificate
You will also have access to our very own **Red Funnel Learning Academy**, which contains a vast library of online development courses, training and playlists
**What are the working conditions?**
- Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle).
- All shifts will start and finish in Southampton in accordance with the Signature Lounge opening times.
- Employee’s may occas
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