Customer Advisor

4 weeks ago

Sheffield, United Kingdom South Yorkshire Housing Association Full time

**Customer Advisor**
- **Permanent contract - Full Time x2**:

- **Maternity cover (12 months) - Full time x1**

South Yorkshire Housing Association

We are looking for brilliant people with a passion for delivering great customer service. You may have never considered working for a Housing Association before, but if you enjoy building relationships, are driven to find solutions and like to work at a fast pace then we want to hear from you.

Our wider benefits:

- _£22,389 - 25,753 per annum _
- _37 Hours per week with no evening or weekend work_
- _ Agile working - a mix of working from home and at our Sheffield city centre base_
- _ Benefits which include an excellent flexible working scheme, family-friendly perks, wellbeing scheme, discounts scheme_
- _ Access to a wide range of programs to train and develop you_
- _ Pension contribution_
- _ Annual holiday includes 27 days plus 12 bank holidays_

About the role:
The role is busy but here is a taster of the type of work the role entails:

- Handling incoming calls
- Diagnosing and ordering new repairs for our properties
- Following up on updates for existing repairs
- Liaising with our in-house maintenance team and third-party contractors
- Sharing advice with customers on a range of aspects of their tenancy
- Meeting and greeting customers and colleagues who visit our city centre office.

Who you are:
We recruit our Customer Advisors based on both attitude and skills. We look for people who:

- strive to deliver the best service
- can work in a fast-paced role
- have great communication skills, and understand the importance of accurate record keeping
- are proactive when presented with problems
- can share and embrace new ideas and ways of working
- enjoy building great working relationships
- are confident using Microsoft 365, Outlook and Teams

If you have experience of working in the housing industry and/or a call centre environment it’s even better, but if not, we’ll provide you with the training and support to develop new skills, we just need you to have an appetite to learn.

We take a one-team approach where we all pull together to achieve great things. We want our Customer Advisors to feel proud to be part of the team and SYHA.

Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.

**Closing Date: Midnight 8th May 2024**

**Interview Dates: 13th and 14th May 2024**

INDSP

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