Part Time Sales and Customer Service Advisor

5 months ago

Thetford, United Kingdom Simply Shutters UK Full time

**PART TIME SUPERSTAR WANTED**

**Are you looking for a job?**

**Would you like to work 26 hours each week?**

**Would you like EVERY Friday off?**

**Would you like to never work weekends?**

**Would you prefer to work with a small, friendly team for a family run business?**

**Do you have customer service, admin or sales experience?**

If you have answered yes to any of the above then why not come and work for Simply Shutters as we have an exciting opportunity for an enthusiastic person to join our small, friendly sales and customer service team.
- **Job Type**:_Permanent
- **Hours of Work**:_Mon - Thurs from 9am until 4pm. With 1/2 hour unpaid for lunch.
- **Salary**:_ £11.50 per hour
- **Location**:_ Brandon, Suffolk.
- **Responsibilities**:_
- Answering all incoming calls promptly and dealing with all calls in a professional, friendly and polite manner.
- Taking new orders and dealing with any existing orders.
- Processing sales orders, sales invoices, and other paperwork.
- Liaising with customers regarding any delivery issues, stock availability or updates on orders.
- Liaising with other departments including warehouse and manufacturing personnel.
- Dealing with any carrier related issues.
- Following up sales enquiries.
- Building and maintaining professional relationships with trade customers and suppliers.
- Ensure that we maintain company confidentiality when dealing with third party customers or suppliers.
- Booking parcels with our third party courier service ready for collection from our premises.
- Performing general administrative duties.
- Other ad-hoc duties as and when required.
- **Essential to the job**:_
- Attention to detail.
- Sales experience advantageous but we are willing to train someone who has the right attitude and enthusiasm to learn.
- Ability to work well under pressure. During our busier months it is a fast-paced & pressured environment.
- Ability to liaise with customers in a friendly and professional manner, this will include dealing with any customer complaints that might arise.
- Excellent telephone manner.
- Experience of using Microsoft systems including Outlook, Word, and to a lesser degree Excel.
- CRM experience is desirable but not essential.
- Able to work under own initiative with a ‘can do’ attitude.
- Flexibility. From time to time we will need you to be able to work full time hours to cover holiday and sickness. If you are covering sickness this means you will need to be available at short notice.
- **About You**:_
- **About Us**:_
- **Other benefits**:_
- Free on-site car parking. Also, right next to Brandon train station should you not drive.
- Free Tea/ coffee (biscuits on occasion).
- No weekend work.
- Every Friday off.
- Paid overtime.
- Annual holiday entitlement (including bank holidays) to include forced shutdown between Christmas and New Year.
- Occasional visits from the company dogs Lulu and Dave.

Please note you must have eligibility to work in the UK. CV’s that do not include contact details will not be considered.

We look forward to hearing from you.
- **NO AGENCIES.**_

**Job Types**: Part-time, Permanent

Pay: £11.50 per hour

Expected hours: 26 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- No weekends

Ability to commute/relocate:

- Thetford: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Flexibility is required to work full time hours to cover holiday and sickness. Can you offer flexibility?

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

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