Pacemaker Clinic Admnistrator

2 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

**Employer**: Royal Brompton and Harefield NHS Foundation Trust

**Department**: Cardiac Physiology

**Location**: Royal Brompton Hospital

**Salary**: £26618.00 - 28065.00 per annum inclusive of HCAS

Band 3 - Pacemaker clinic administrator

Permanent Position

We are currently recruiting an administrator to join our specialist team at The Royal Brompton Hospital, Chelsea. Our excellent services are recognized worldwide, the specialist skills offered at our Center will be transferrable for career progression.

This administration role is aimed at current band 3 booking coordinator looking for career progression and additional admin responsibilities. The post will suit a well organised, hardworking, efficient and enthusiastic person, who will be responsible for the running of the appointment booking system, reception duties, answering telephone inquiries and liaising with clinical staff at all levels.

Customer service experience is essential. Previous experience of working within in a high demand, team-based environment is required. Ability to work within strict time deadlines, whilst retaining accuracy and attention to detail is required.

**Closing Date**: 3rd of March 2023
- Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP’s, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.
- Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients and their relatives.
- Aware of procedures involving patient/visitor/staff complaints.
- Patient/customer care
- Book pacing appointments using RIS/Impax and ICE confirming, cancelling and changing appointments as necessary
- Courteously and efficiently receive all telephone enquirers in line with the Trust’s Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic.
- Work closely with staff to monitor appointment attendance, cancellations and DNA's
- Ensure that patient telephone calls are answered in accordance with Trust policy.
- Deal with concerns / complaints as appropriate.
- Arrange transport and translators as required.
- Provide reception services for patients

In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

**Title**: Pacemaker Clinic Administrator

**Grade**: 3

**Job base**: Royal Brompton Hospital

**Accountable to**: Head of Pacing clinic
- To provide a comprehensive administration, booking and appointment service for pacing services and ensure compliance with waiting time targets.
- To provide reception cover if required to the pacing clinic.
- To provide an excellent service to patients, their relatives and careers.

Main tasks and responsibilities
- Provides support to Cardiology Department Participates in quality control and technical audits.
- Maintains a high standard of clinical practice.
- Ensures that all patients, their relatives and visitors are acknowledged in an appropriate and friendly manner at all times.
- Ensures that patient’s privacy, dignity, religious and cultural beliefs are respected.
- Answers the telephone in an appropriate manner and directs calls to the relevant person/department when required. Answers queries from patients, GP’s, other hospitals relating to patient investigations and the results of the same, along with technical questions concerning any technical equipment.
- Uses and develops effective communication skills. Able to communicate appropriately with other staff members, other departments throughout the trust, consultants, patients and their relatives. Facilitates good liaisons and working relationships with other disciplines working within the department.
- Aware of procedures involving patient/visitor/staff complaints.
- Patient/customer care (both direct and indirect)
- Book non-invasive appointments using RIS/Impax and ICE confirming, cancelling and changing appointments as necessary in an accurate and timely manner, escalating issues and queries to line manager as appropriate.
- Courteously and efficiently receive all telephone inquiries in line with the Trust’s Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely man

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