Senior Bodyshop Advisor

3 weeks ago

Gateshead, United Kingdom Pendragon Full time

**Senior Bodyshop Advisor**

**Evans Halshaw Gateshead Bodyshop**

**Salary of £25,667 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services**

Can you bring a passion for incredible customer service to a new career as Bodyshop Advisor at Evans Halshaw Gateshead Bodyshop?

As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience.

**What does the role of Bodyshop Advisor involve?**
- Provide excellent customer service by greeting customers, understanding their needs, and communicating repair requirements and timelines
- Schedule appointments, manage work orders, and ensure that repairs are completed on time
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

**What qualities do I need to succeed in the Bodyshop Advisor role?**
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy

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