Call Centre Operator

6 months ago

Birmingham, United Kingdom Neon Contracts Ltd Full time

This role is being advertised on behalf of neon contracts who are operating as an employment business.

**Monday to Friday**

8.00am-4.45pm

We are looking for a customer-oriented Internal sales person with excellent communication skills. Effectively manage customers by ensuring orders are processed within relevant timeframes and handling queries to a high level of customer service. Promote the Company’s products through monthly outbound telephone campaigns. Communicate effectively with internal teams to provide a high level of customer service. Support the Team Leader as required including preparing quotations, supporting account credit and debit administration’s

**Responsibilities**:

- Use computerised systems (currently Syspro and Salesforce) to process customer orders, check inventory and respond to customer issues (including debits and credits), capture customer interactions.
- Process and progress orders through to dispatch.
- Maintain telephone contact with customers, external sales teams and transport companies to ensure a timely communication flow between all parties.
- Respond to customer enquiries relating to stock, pricing and discount and provide 1st level technical support where possible.
- Engage in outbound telephone activity to promote sales, including inactive accounts, Buying Groups under promotion, etc
- Provide customer quotations.
- Provide the external sales team with information relating to quotations, customer accounts etc.
- Organise transport for non-standard deliveries.
- Ensure deliveries are progressed and any issues relating to delivery are dealt with efficiently, with the correct escalation where necessary
- Liaise with all departments on issues relating to product manufacture, assembly etc
- Provide general administrative duties to support the UK team as directed by Team leader.
- Any other duties of a similar nature as required.

**Education/Qualifications/Training**

**Essential**
- GCSE A-C English
- GCSE A-C Mathematics
- Computer literate - intermediate level or above in Word and Excel

**Desirable**
- Working knowledge of CRM systems e.g Salesforce

**Experience/knowledge**
- Outbound telephone experience
- Ability to build rapport with customers
- Knowledge of customer service principles

**Skills/Abilities**
- Ability to work as part of a team
- Ability to work on own initiative
- Ability to prioritise own workload and manage own time commitments

**Behavioural Competencies**
- Willingness to go the ‘extra mile’
- Flexibility
- Attention to detail
- Willingness to share ideas and improvements

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £10.50-£12.30 per hour

**Benefits**:

- Canteen
- Casual dress
- Company events
- Free parking
- On-site parking
- Transport links

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Application question(s):

- Are you available to start this role immediately if you were successful?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Outbound calling: 1 year (required)

Shift availability:

- Day shift (preferred)

Work Location: In person

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