Business Support Assistant

3 months ago


Sunderland, United Kingdom Staff Power Group Full time

We are delighted to advertise a business administration position supporting The Business Relationship Team who are based at the Independent Living Centre at Leechmere, Sunderland.

The Business Relationship Team are a centralised service that delivers administrative and project support to a range of transactional and organisational functions across the company as well as a First Point of Contact into our Leechmere site.

**1 x 37 hours per week (Monday - Friday)**

They must be able to meet the physical demands of the post when required, which may include a level of manual handling, and have good PC skills including an understanding of the use of MS Office packages.

All employees are expected to adhere to Sunderland Care and Support policies and procedures including those relating to health and safety, data protection and information governance.

**Key Responsibilities and Tasks**:

- Offer an excellent Customer Service in any contact with external or internal customers
- To provide detailed information to customers and employees to inform decision making and support the efficient running of the service
- Take accurate notes and transcribe into records
- Produce reports using automated software or standard templates to meet data management and service monitoring requirements
- Maintain records in a timely and accurate manner
- Process financial transcations is in a timely and accurate manner
- Ensure that data collection complies with all company regulatory and policy guidelines
- A commitment to continuous improvement
- To promote and champion a positive organisation-wide culture that reflects the Company’s values

**For this role it is essential that you have the following skills and attributes**:

- Outstanding communication skills
- Excellent customer care
- The ability to work under pressure
- A positive caring outlook and enabling attitude
- Good word processing skills and experience of using MS Office
- Ability to take notes of meetings and record action points
- Have excellent written and communication skills
- Enjoy a challenge and be flexible in your approach to work

**Salary**: £11.18 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person



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