Program Operations Officer

7 months ago

London, United Kingdom Results for Development Full time

Results for Development (R4D) is a leading non-profit global development partner. We collaborate with change agents around the world — government officials, civil society leaders and social innovators — to create strong systems that support healthy, educated people. We help our partners move from knowing their goal to knowing how to reach it. We combine global expertise in health, education and nutrition with analytic rigor, practical support for decision-making and implementation and access to peer problem-solving networks. Together with our partners, we build self-sustaining systems that serve everyone and deliver lasting results. Then we share what we learn so others can achieve results for development, too.

We have a unique and vibrant culture at R4D. Diversity, equity and inclusion are at the heart of our work environment and help advance our mission. Diversity—of ideas, identities, perspectives and backgrounds—is vital to who we are and what we do. We seek people who embrace these values and will help reinforce them. Our work culture is collaborative, creative and entrepreneurial. We operate based on trust and respect. Teams across the organization frequently collaborate on programmatic work and support each other in continuously building a better R4D.

**Position title**: Program Operations Officer (PO), R4D UK

**Location**: This position is based in London, UK and reports to the Senior Director of Global Program Operations (based in Washington, D.C.) with dotted line responsibility to the Sr. Director of the R4D UK Office (based in London).

**Remuneration**: £45,000-£57,000 (depending on experience)

**Practice/Department**:

- Program Operations - The Program Operations function at R4D is focused on ensuring continuity, compliance, efficiency and effectiveness across all stages of the award lifecycle. Program Operations supports high quality design, new business capture, start-up, implementation and closeout of _individual programs_ in furtherance of R4D mission and strategy through effective deployment of financial and human resources and robust, standardized strategic/logístical/operational support. Program Operations also supports strong, consistent, efficient and effective _organizational systems and processes _that enable high quality project implementation and portfolio management.

**Position Summary & Responsibilities**:The Program Operations Officer will work with colleagues across R4D’s Global Program Operations team and the UK team (approximately 15 staff members from various R4D global teams) to support strategic portfolio growth, project and personnel management, and office management. Other key responsibilities include, but are not limited to:
***
- **UK Staffing Strategy and Support**

o Participates fully as a member of R4D by contributing, assisting, and participating in projects, activities, and initiatives as requested by management.
- o Support senior UK and US staff in the design of a comprehensive Staffing Strategy for optimizing R4D UK team presence, skill sets and structure in line with our ‘INGO of the Future’ (INGO) model.

o Monitor successful implementation of the staffing strategy and structure, including all recruitment processes such as design of role descriptions; acting as the focal point for US HR teams in managing all UK-related recruitment and visa sponsorship / renewal processes in conjunction with the US HR team; ensuring standardized onboarding processes and materials for new UK joiners, etc.

o Liaise with relevant Project & Ops Managers within R4D teams who have staff working out of the UK office to monitor financial coverage for staff and act as a resource to inform senior managers making decisions on promotion, recruitment, performance management and/or coverage gaps.
- o Orient and educate staff to standardized operational and project management processes and procedures; ensure adherence across project teams.

o Lead the design and implementation of team-building / social events for UK staff to help strengthen relationships and collaboration across the different practices and teams represented in the region.

o Plan, coordinate, and lead meetings of UK-based staff to facilitate information sharing and skills-development with regard to R4D and UK-related operational policies and procedures.
- o Provide guidance to UK-based staff in booking compliant overseas travel (flights, accommodation etc) and securing visas as appropriate.

***
- **Operational Cohesion and Support**
- o Develop and manage a UK operations workplan
- o Serve as liaison between finance, operations, and human resource teams for the UK office and/or advise and support program staff to effectively engage with R4D support teams.
- o Provide support to UK-based staff to solve operational challenges as they arise in collaboration with other R4D staff and support teams
- o Ensure adherence / adaptation of UK staff practices to R4D’s global knowledge management strategies,

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