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Contract Manager

4 months ago

Wandsworth, United Kingdom raymond associates ltd Full time

**CONTRACT MANAGER**

**The Opportunity**
- We are a contract cleaning and soft services provider to the FM arena in London, and widely regarded as the employer of choice. We manage and support both end user clients and managing agents with several Iconic buildings and developments you will recognise.
- Our client, Battersea Power Station, is a highly prestigious mixed use neighbourhood development that encompasses corporate, retail and restaurant aspects.
- Retailers include Ralph Lauren, Calvin Klein, Ray Ban and MAC Cosmetics with an on-site cinema, extensive food and beverage outlets with offerings from Gordon Ramsey amongst others.

**The Package**
- Paying £47k - £50k Basic
- Bonuses
- 35 days holiday inc bank holidays

**The Role of The Commercial Contract Manager**

**Daily Contract Management**:

- Daily review with client and team to ensure specified areas are clean or being cleaned to the highest standards and within agreed timescales.
- Any anomalies should be discussed and acted upon in a timely manner.
- Carry out audits, record and report findings to the appropriate client or service partner.
- Constantly reviewing procedures and service delivery to ensure best working practice.

**Duties and Responsibilities**:

- Responsible for all day to day aspects relating to the management and maintenance of the cleaning service within the contract specification and to agreed performance targets.
- Have full understanding and working knowledge of the client’s expectations.
- Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract, the financial budget and working principles. Plan staff rotas and manage staff hours worked, sickness and annual leave.
- Manage cleaning materials, ensuring stock rotation and safety in storage.
- Conduct audits to monitor performance and the Company and client standards and expectations are being met.
- Liaise with cleaning operatives and supervisors to deliver training needed to ensure that the standards are met and record are kept accordingly.
- Understand and be aware of the cleaning equipment being used and maintain a current inventory of all equipment. Organise necessary repairs/replacements to ensure equipment is in safe order.
- Comply with all Company & Client policies and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness, fire and COSHH, you must demonstrate awareness of any site specific hazards and follow company procedures to manage.
- Report immediately any incidents of accident, fire, theft, loss, damage or other irregularities and take such action as may be appropriate.
- Comply with all Company policies/procedures and client site rules and regulations.
- Carry out other reasonable tasks as directed by management.
- The above points are not exhaustive.
- It is expected that you will work closely with the local community to prioritise local employment and other CSR opportunities.
- The operation of the contract is 24 hours, seven days a week. Any applicant will need to be familiar with all shifts and manage their time accordingly. A weekend on call duty manager roster is in place, this is a 4 weekly cycle.
- Cleaning and service of all areas is to be the highest standards possible. The team is 80 strong with 6 Supervisors
- Experience in a retail dominated environment is preferred.

**Skills & Attributes**:

- Contract cleaning management or facilities management experience
- Public domain contract management experience
- People orientated and a team player
- Flexible working and positive outlook
- Team leader
- Proficient IT skills, in particular Excel and PowerPoint
- Hands on approach
- Confident, resourceful and innovative
- Ability to work under pressure