Operations Administrator

3 days ago


Thetford, United Kingdom Newrooms Design Full time

We are excited to be recruiting for an Operations Administrator to join our team in Methwold, Norfolk.

This a very rare opportunity to work within a successful, well-established independent company where the whole team is passionate about working hard to continuously build on our outstanding reputation across East Anglia.

We specialise in providing a professional and attentive service from commencement to completion of all of our projects and pride ourselves in working from scratch with our customers to achieve their beautiful, dream 'new room' with even the smallest details being carefully considered.

We are looking for an enthusiastic individual with excellent organisational skills and attention to detail who is able to confidently communicate with a variety of stakeholders. The individual who fills this role will play a pivotal part in the co-ordination of stock receipt and delivery organisation ensuring that communications with all parties ranging from retail customers through to suppliers and our own internal departments is maintained to a high standard at all times.

Previous experience in a similar role or experience of working within the kitchen supply and installation sector is desirable however, what is more important is that you possess the ability to be accurate, a calm but assertive demeanour and a methodical pro-active approach to your work in order to make this role a success.

Whilst this role is ideally a full time position, we are open to applicants who would like to work part-time and would be able to work 30 hours per week over 5 days.

Day to day responsibilities include:

- Co-ordinating the customer installation experience and being the main point of contact for our customers from the commencement of projects through to successful completion.
- Handling of all after sales queries and remedial matters ensuring that these are dealt with and resolved in a timely manner and that communication with the customer remains paramount.
- Proactively organising and maintaining the delivery calendar to include booking in key dates with suppliers and customers, such as worktop templates and cabinet deliveries.
- Managing our onsite warehouse to ensure all deliveries are promptly and correctly recorded on our in-house systems, that they are correctly labelled and organised into the correct customer loading bays.
- Taking responsibility for the resolution of any deliveries where items may be damaged or missing to ensure these are replaced immediately to avoid any project delays.
- Working closely with our team of designers to lead with the ordering of appliances and other items as part of customer design plans.
- Maintaining relationships with suppliers to coordinate deliveries in line with scheduled customer installations and resolving any incorrect or damaged orders.
- Working with our ordering database to produce all operations, customer order and delivery paperwork ready for items to be fitted on site.
- Supporting our Accounts team to ensure all invoices and purchase orders have been raised/paid correctly.
- Taking the lead on weekly operations meetings to ensure that any issues raised are dealt with and followed up in a timely manner and co-ordinating with the rest of the team to ensure actions are completed.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday



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