Client Relations Advisor

3 months ago

Bristol, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Within this role as a Client Relations Advisor, you will be working with the Waste Operations Support Team to meet client requirements, whilst maintaining IT databases. This can include the below responsibilities:

- Supporting the waste operations team by processing client transactions such as; ad-hoc requests, changes to waste scheduled services and managing missed services.
- Developing an understanding of waste streams, containers, suppliers & clients to support client requests
- Logging of all transactions onto the relevant IT systems accurately to ensure full audit history
- Ensure service levels and commercial arrangements are maintained for a range of clients within the guidelines set by the key account managers and waste contracts
- Independently investigating and resolving waste management complaints to ensure SLAs are met
- Managing fluctuating workloads via Microsoft Outlook using multiple shared mail boxes
- Communicating confidently with a range of suppliers and clients to ensure relevant data is collected by month end
- Supporting the accounts payable department to resolve any invoicing queries

Additional Information
- Gross Annual Salary £22,672
- 40 hours per week, 8 hours per day Monday to Friday
- Either half hour or 1 hour unpaid lunch break at employee's preference
- 2 x 10 mins paid break each day (1 morning, 1 afternoon)
- Helpdesk operational 07:30-17:30 - specific working hours within this to be agreed with Team Leader on start date
- Development opportunities through 4-tier Department Banding Structure
- Agile Working Pattern with a mix of Office/Home working, however during New Starter Training full time office based (this is adapting in accordance to Government advice)

**Qualifications**

**Essential**
- Has excellent customer service and complaint handling skills
- Can develop and maintain client and supplier relationships
- Become a key player within our Operations Support team
- Has a flexible and keen approach to work with a ‘can do attitude' at all times
- Can communicate with people across all levels externally and internally
- Is committed to improving their knowledge and skills within the waste industry
- Is able to work under pressure to maintain business critical SLAs
- Can prioritise and multi-task

**Desirable**
- Experience of working with a supplier base
- Negotiation skills
- Resilient when faced with demanding clients

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