Client Onboarding Coordinator

2 weeks ago

London, United Kingdom Daffin Kirbyshire Associates Full time

Daffin Kirbyshire Associates London, United KingdomPosted 17 minutes ago Hybrid Contract £60k - £70k
- The Onboarding Coordination team is a function within the Onboarding team. The Onboarding team is a department within Operations, and responsible for the Onboarding of new clients, account opening and ongoing periodic review.

**Responsibilities**:

- Ensure that appropriate customer categorisations are carried out in accordance with local regulatory requirements
- Ensure that appropriate client documentation is issued to all new customers and in accordance with local regulatory and any exchange requirements
- Manage & prioritise the customer pipeline on a weekly basis with the business
- Ensure that the integrity of the static data inputted by the on-boarding team into the Client Data Base
- Ensure that complete records of all customer documentation are maintained
- Ensure that accounts are promptly activated and closed in the Client Database following group policies
- To assist on any other ad-hoc reviews/projects/audits that the Documentation department is required to carry out
- Efficiently dealing with general day-to-day ad-hoc queries
- Keeping management timely informed of issues/developments
- Ensuring compliance with the company’s regulatory requirements under the [FCA, NFA, AMF, AFM, MAS ].
- Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
- Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
- At all times complying with the FCA’s Code of Conduct (UK only)
- To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
- To report any breaches of policy to Compliance and/ or your supervisor as required
- To escalate risk events immediately
- To provide input to risk management processes, as required.
- Perform initial client categorisation in line with MiFID II/ESMA requirements
- Assisting management with monthly KPIs and with internal audit investigations.
- Managing the team inbox and centralised tasks, independently or distributing appropriately to the team
- Manage and prioritise the Onboarding pipeline on a weekly basis with the business
- Train, motivate and manage staff in day-to-day roles
- Manage escalations from staff and propose solutions
- Drive change in processes and procedures, in line with policy to deliver as efficient and effective a process and client experience as possible
- Lead team calls, meetings and raise concerns on behalf of the team
- Escalate concerns, issues where appropriate and propose solutions where possible

**Competencies**
- Excellent verbal and written communication skills
- A collaborative team player, approachable, self-efficient and influences a positive work environment
- Demonstrates curiosity
- Resilient in a challenging, fast-paced environment
- Ability to take a high level of responsibility in a fast pace and high-volume environment
- Excels at building relationships, networking and influencing others
- Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

**Skills and Experience**
- Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
- Confident, driven, self-starter with an ability to work independently
- Ability to build and cultivate good working relationships with Business Lines and Support Areas
- Ability to act with urgency and good judgment to get things done in a high paced environment
- Strong knowledge of Excel (Excel)
- Ability to lead and motivate staff, address staff issues and concerns while leading by example
- Effective problem-solver: ability to listen to stakeholder requirements, anticipate and escalate issues as appropriate
- Job ID DAF FC-009

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