Sales Ledger Supervisor

6 months ago

Shropshire, United Kingdom Guestline Full time

**About Guestline**

We craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world. Our customers interact with our user-friendly and intuitive software in many areas of their working day, at any time and any place. We’re here to make their lives more enjoyable, more productive and to enable them to provide a better service to their customers or as we call it: More GuestTime. It’s this relationship that we help build between hotels and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.

**It’s not just about the technology**

Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents. Our history guides us and gives us a great position in the market, but it’s our innovation and international expansion that will keep us successful. Don’t just take our word for it, every 10 working hours a new hotel goes live with Guestline.

Yes, technology and solutions are our thing, but what makes us different is we love to show our customers the humans behind the computers. We're all about personable technology, we give our customers the systems and advice they need to enhance guest experience and make their operations more efficient. Through this approach we have been awarded ‘Best Technology Product’ from Boutique Hotelier and Travolution.

**About the Opportunity - Sales Ledger Supervisor (6 Month Contract)**

This is an exciting opportunity to join our finance team on a 6 month Fixed Term Contract basis to manage our centralised Sales Ledger. Covering both our UK and International businesses, this role will be key in handling of our invoicing processes, efficiently generating invoices and statements for over 2,000 customers each month; resolving customer queries and ensuring the ledgers are reviewed and correctly closed each month end.

This is a hands-on role involving you at the very heart of our business communicating and interacting with customers on a regular basis. It will also involve you interacting and driving improvements internally across all the departments of our business to ensure the correct processes are in place to facilitate the accurate and efficient invoicing of our customers and enabling subsequent posting of cash receipts.

As our international business grows you will need to continually improve and adapt our processes and SAP system to ensure our customers across all regions receive accurate, timely and tax compliant invoices in their local language and currency.

**What you'll be doing**
- Managing all Sales Ledger functions and processes
- Ensuring invoices raised reflect the underlying contracts, that invoices are accurate and compliant, and resolving any issues that may arise
- Reviewing and improving Sales Ledger processes to ensure invoicing accuracy
- Taking ownership of accuracy of monthly revenues and reconciliation of changes month on month
- Investigating any discrepancies and dealing with enquiries

**About you**
- **You relentlessly 'think guest'**- You’ll have the ability to understand the problems of our Guests and you’ll translate them into an actionable strategy. As the Sales Ledger Supervisor you’ll drive the one process that communicates directly with all of our customers every month, so delivering a high quality, accurate and professional service to them is essential.
- **You’re bold and prepared to drive change**- You use learning techniques, soft skills and lead by example to inject new ways of thinking wherever needed and you’re not adverse to trying new things to deliver the best possible service.
- **You’re kind**- You’ll go out of your way to help and coach others and feel proud when others around you succeed.
- **You’re tech-savvy**- Whilst you don’t need to be able to code, we like our Guestliners to be tech-savvy enough to understand the nuances and workings of our technologies. You consistently work to find smart ways to automate non-value related tasks. To really excel you’ll need to develop a good understanding of our product range so that you can help our customers and internal teams with any invoicing queries.
- **You’re an engaging communicator**- You keep colleagues and customers onboard and informed with updates and progress made. You understand how to get the best out of people, delivering the right message and influencing across the business.
- **You can manage invoicing in a contract-driven business**- We deliver services to many customers, from large groups to individual hotels, and the contractual arrangements and pricing structures will vary. You’ll need to develop your understanding of our business so that you’re comfortable ensuring that the invoices raised match the contracts for every customer.
- **You have worked in an international

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