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Customer Care Assistant

3 months ago

Taunton, United Kingdom Taunton Plumbing & Heating Ltd Full time

**About us**

Taunton Plumbing & Heating Ltd is a family run contracting business, working in new build construction throughout Somerset and Devon. Established in 1976 we have accrewed a vast knowledge with over 50 years experience working with highly respected national and regional builders alike.

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service and support to our customers. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Responsibilities**:

- Analyze customer inquiries and provide appropriate solutions or recommendations
- Assist customers with product information, order status, and account inquiries
- Ensure accurate and timely data entry of customer information and interactions
- Maintain a high level of professionalism and phone etiquette in all customer interactions
- Collaborate with other team members to resolve complex customer issues

**Experience**:

- Fluency in English is required
- Previous experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in data entry and navigating computer systems

We offer competitive pay rates and a comprehensive benefits package. This is a part-time position with opportunities for career growth within our organization.

**Job Type**: Part-time

Pay: £11,052.00-£12,209.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 27/05/2024