Customer Service Executive

3 days ago


Cookstown, United Kingdom Albany Office Supplies Full time

**Customer Service Executive**

**Permanent**

**Salary £21,000+**

Albany Supplies are a leading Office supplies business based in Cookstown and Dublin. We have an office furniture showroom and retail stationery store at our Cookstown location as well as a webstore servicing the whole of the UK and Ireland on a next day delivery basis.

As a company we pride ourselves on our customer service and go above and beyond to meet our customer’s needs. As we expand we have the requirement for full-time Customer Service based roles in our Cookstown Office reporting into the General Manager. These roles are crucial to our business success and will help keep our customer service level to the standard that our customers expect.

This is a great opportunity to work with a fast-growing leading office supplier offering a bespoke furniture division, stationery supplies and a fast-growing printer/photocopier, managed print business.

We offer a one stop shop solution with a professional service, supplying commercial, education and local government sectors throughout Northern and Southern Ireland.

**Duties & Responsibilities**
- To sell to our current customer base and inform about the product range and services available. Making outbound calls and up selling our product range. Generate and qualify leads.
- Collect and report on key customer information via spreadsheet analysis and gap analysis on customer spend.
- Deal with incoming calls and queries
- Enter and update customer information on the database and analyse information as to the development of key strategies for the business
- Take and process orders accurately and close sales
- Follow up and maximise opportunities with quotations and facilitate future sales
- Ensure good Customer satisfaction and build on client relationships

**Skills**
- Strong communication and organisation skills
- Enthusiastic and driven to meet targets.
- Excellent telephone manner
- Persuasive and goal driven
- High working knowledge of Microsoft packages with a technical background in how system work and can be implemented.
- Able to work as part of a team and also on your own independently.

**Qualifications**
- A minimum of 5 GCSE Including English Maths Grade A-C

**Experience**
- Must have previous customer service experience min 2 years
- Previous telesales experience preferred but not essential.
- Stationery or Office furniture background preferred but not essential.
- Proven track record of sales development and ability to up sell product ranges.
- Use of management reports and ability to analyse information and report on.
- Technical understanding of online ordering and computer system implementation in regard to setting up and informing customers of computer/printer link up and guidance.

Interviews to take place w/c 19th Sept

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday


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