Sales and Marketing Coordinator

5 months ago

London, United Kingdom Impact Hub London Full time

Impact Hub London is a home for positive change. We bring together impact-driven individuals and organisations through our coworking space, business support programmes, and events, to collectively build a more fair and sustainable future.

We are part of a leading global network of 111+ Impact Hubs across 65+ locations with 20,000 members.

**The Opportunity**

The Sales and Marketing Coordinator will work closely across the Marketing and Sales Team, contributing to the development and execution of our marketing and sales strategy and providing administrative support to the team. Specifically they will be responsible for:
**Market Research and Analysis**:
The Marketing and Sales Coordinator will conduct thorough market research to help shape sales and marketing strategies aligned with our business objectives including:

- evaluate market trends, analyse customer needs, identify new opportunities and provide insights and recommendations by creating relevant market research reports
- analyse campaign performance, monitor competitor activity and analyse marketing and sales data to track performance. Work with the Sales Executive to identify areas for improvement.

**Marketing Campaign Execution**:
Create and execute marketing campaigns, including:

- Creating compelling marketing and sales content, including brochures, flyers and pitch decks
- Creating online content and social media campaigns, including videos, member stories and advertisements
- Managing online listings to optimise visibility and generate leads

**Sales Assistance**:
Collaborating with the Sales Executive to support the sales process from lead generation to deal closure, including:

- Identify potential leads, qualifying prospects and maintaining contact databases and pipelines
- Supporting the Sales Executive by responding to enquiries promptly and effectively, addressing (potential) customer queries and concerns and providing personalised support throughout the customer journey
- Scheduling sales appointments to visit our second site location
- Assisting in the delivery of membership joining packages to new members
- Collaborating closely with the operations team to facilitate a seamless transition of customers after finalising the sale.

**Person Specification**

**Essential**:

- Prior experience in sales and marketing roles is essentialAt least one year of experience in a marketing, sales, advertising, social media or copywriting role
- Strong communication and interpersonal skillsA warm and friendly attitude towards the potential customers

Able to deal with enquiries, negotiations and complaints in a professional manner
Experienced on at least two social media platforms and able to adapt your ‘voice’ to fit the culture of each (ideally including LinkedIn)
- ICT proficient, including MS Office, Google and the ability to grasp hold of new tech including our membership database (Nexudus) and CRM system (Sharpspring)
- Sales and marketing acumen:Identifying and targeting potential customers
- Negotiating with customers to reach mutual beneficial agreements
- Developing and maintaining relationships with clients
- An understanding of tailoring marketing to reach target audiences
- Utilising data to make decisions
- Ability to work collaboratively with a mutually supporting team-oriented approach
- Able to adapt to a fast-paced environment, including remaining calm, responsive and well-organised under pressure
- A problem solving attitude and operational mindset
- Good attention to detail and ability to follow routine processes efficiently

**Desirable**:

- Enthusiasm for the social economy, values-driven business, and charities
- Experience of graphic design or web design
- Experience of using a CRM for tracking sales and analysing sales outcomes

**Terms and Conditions**

**Working hours**:Normal working hours are 37.5 per week not including a break, usually between 9am and 5pm, but with occasional evening working with time off in lieu. We also offer a flexible workspace and are happy to adjust working hours as long as the work is completed in a timely manner. We also offer a holiday allowance of 25 days per annum plus national bank holidays.

**Location**: Based at either Impact Hub London, 34B York Way, N1 or imminently at 1 Triton Square, London, NW1 3BF and with the potential to work on a hybrid basis.

**Contract**: 6 months fixed term, with the possibility of extension

**Salary**: Pro-rata, ranging from £25,000 to £27,000 based on experience (i.e equivalent to £12,500 to £13,500), with pension and profit share benefits.

**How to Apply**

Applications without both a CV and a cover letter may not be considered.

**Interviews will be held on Wednesday, 20 September. ** Please keep this date free.

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Cycle to work scheme
- Flexitime
- Private medical insurance
- Profit sharing
- Sick pay
- Work from home

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