Service Lane Support Host

3 days ago

Bristol, United Kingdom Sytner Group Full time

**About the role**

Sytner Jaguar Land Rover Bristol is looking for a punctual and enthusiastic Aftersales Driver to join our fantastic team As a Service Lane Host/Driver, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover.

You will collect and deliver vehicles from our customers' homes to the dealership and back again, providing friendly and attentive service at all times. You will be advising customers of estimated arrival times via telephone, contacting them with updates and providing a warm and professional welcome on arrival. In addition you will demonstrate excellent customer service skills in meeting and greeting customers in our Service Lane, supporting their smooth check-in and check - out process.

You will ensure that we provide our customers with the highest possible levels of customer service; take the time to build a genuine rapport with them to ensure excellent service from Jaguar Land Rover is achieved even if they're not visiting our showroom.

This is a full-time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

**About You**

Ideally, you will have previous experience working with a premium brand and an understanding of the automotive industry, however, this is not essential.

You should have excellent attention to detail as you will checking over each vehicle to ensure your safety when driving, as well as identifying any blemishes or damage on the vehicle. Organisation skills are paramount in this role, as you will be responsible for planning multiple drops with efficiency in mind at all times.

Knowledge of the local area will be beneficial as well as excellent navigational skills.

**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please **click here**.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

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