Customer Service Host
7 months ago
**Description**:
**JOB TITLE: Customer Experience Host**
**LOCATION: Bristol Airport**
**SHIFT PATTERN: Shifts (4 on2 off) Days, Evenings, Weekends, 40 hours per week**
**OVERVIEW OF JOB DESCRIPTION**
**Main Duties & Responsibilities**:
To greet all passengers at the host desk ensuring that high standards of service are maintained. The Host should ensure that they provide all passengers with legendary service, assess requirements of the passenger and allocate Customer Care Agent (CCA)
To man the host desk (either landside or airside) meeting and greeting the passengers from point of notification upon arrival.
- Ensure that all passengers are booked into the tracking and allocation (Inform) system.
- Ensure all jobs are allocated to the CAA’s mobile device (PDA)
- Ensure full customer service is provided to all PRM’s at each hosting point.
- Ensure you fully adhere to the SLA times for all passengers both landside and airside.
- Expedite a smooth transfer throughout the terminal.
- Allocate the CCA to provide service, when required.
- Manage the operation proactively to ensure that flights depart on time (offloads and loading) and that customer service standards are met.
- Ensure all passengers are in the system and closed with comments were needed.
- Ensure all CEEs communicate with you immediately after arriving at the Host Desk.
- Immediately report any equipment faults and record job report numbers to the CEM/CES.
- Immediately report and record any injuries or accidents to yourself or customers to the CEM/CES.
- Airside Hosts to ensure the Pager system is being used as per the procedure.
- Identify potential SLA failures and highlight to a CEM/CES.
- Ensure passengers are greeted respectfully.
- Ensure the CEE follows the correct protocol for use of the all equipment.
- Ensure the CEE introduces themselves, asks passengers what assistance is required, explain the process and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the Allocator and handling agent to ensure that PRM passengers are kept up to date.
- Call Allocators to inform them of all extra passengers.
**Person Specification**:
- Effectively manage, coach and mentor team to meet service level agreements.
- Responsible for ensuring absence management processes are effectively managed for direct reports.
- Escalating any absence to HR support and/or contract administrator should triggers be met.
- Maintain staff discipline and conformance with Company and regulatory requirements, utilizing the Company disciplinary process where necessary.
- Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation)
The police clearance will need to cover the full date range the applicant was in the specific country, furthermore, the police clearance needs to be obtained before the applicant attending any interview with ABM.
-
Customer Service Host
7 months ago
Bristol, United Kingdom ABM Full time**Description**: **JOB TITLE: Customer Service Host** **LOCATION: Manchester Airport** **SHIFT PATTERN: 4 on 4 off, shift times will be dependent on operational requirements** **PAY RATE: £11.92 per hour** **OVERVIEW OF JOB DESCRIPTION** **Main Duties & Responsibilities**: To greet all passengers at the host desk ensuring that high standards of service...
-
Customer Service Host
2 weeks ago
Bristol, Bristol, United Kingdom Portico Corporate Reception Management Full timeAbout the RoleThis is an exciting opportunity to work as a mobile Corporate Reception Host with our client in the financial services industry. As a key member of the team, you will be responsible for creating exceptional experiences for our clients and providing strong organisational and communication skills.
-
Product Designer for Customer Panel
1 week ago
Bristol, Bristol, United Kingdom World Host Group Full timeAbout the RoleWe are seeking a highly skilled Product Designer to join our team as a key member in designing a new customer panel. This is a critical product for our business, and you will work directly with our front-end developers to bring it to life.Your primary focus will be designing an intuitive, functional, and aesthetically pleasing interface that...
-
Customer Experience Design Lead
1 week ago
Bristol, Bristol, United Kingdom World Host Group Full timeRole OverviewAs the UX/UI Designer at World Host Group, you will play a key role in designing a new customer panel that will enhance our products and services.Key responsibilities include:Designing an intuitive, functional, and aesthetically pleasing interface.Collaborating with cross-functional teams to create user-centric designs.We offer a competitive...
-
Customer Panel Expert
2 weeks ago
Bristol, Bristol, United Kingdom World Host Group Full timeUser-Centered Design and InnovationAs a UX/UI Designer at World Host Group (WHG), you will have the opportunity to apply user-centered design principles to create an exceptional user experience for our customers. Our company values innovation and collaboration, providing a dynamic environment for creative problem-solving.Your key responsibilities will...
-
Customer Experience Host
4 weeks ago
Bristol, Bristol, United Kingdom Lounge Full timeAbout Lounge">Lounge is a leading hospitality provider, dedicated to delivering exceptional customer experiences. Our team of experts creates welcoming environments that exceed expectations.Salary and BenefitsWe offer a competitive salary, estimated at £30,000 per annum, plus benefits including tips shared equally, paid breaks, staff food on every shift,...
-
Lead Customer Host
7 months ago
Bristol, United Kingdom FirstGroup Full time**Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales...
-
Multibrand Mobile Customer Host
7 months ago
Bristol, United Kingdom L'Oréal Full timeL’Oréal Luxe Multibrand Mobile Customer Host Bristol and Bath, 37.5 Hours per week When you love your work and the people you work with, amazing things happen Freedom to go beyond, that’s the beauty of L’Oréal. Are you passionate about all things beauty? Do you love making people feel amazing? Then we would love to connect with you! You will be...
-
Guest Services Host
4 weeks ago
Bristol, Bristol, United Kingdom WGC Ltd. Full timeAbout the Job: As a Guest Services Host, you will play a vital role in ensuring that our guests have an enjoyable and memorable stay.Responsibilities:Clean and maintain guest rooms to the highest standardsEnsure that all room amenities are replenished and functioning correctlyDeliver excellent customer service by responding to guest inquiries and resolving...
-
Ui/Ux Designer
3 weeks ago
Bristol, United Kingdom World Host Group Full timeJob Description Who We Are World Host Group (WHG) are a leading global web hosting company with over 14 brands and a diverse customer base.We provide cutting-edge technology and exceptional customer service, striving to enhance our products and services.As a customer obsessed organisation, we are committed to transparency and delivering the best possible...
-
Host
7 months ago
Bristol, United Kingdom Flight Club - Bristol Full time**About Us** Hello, we’re Flight Club. The award-winning birthplace of Social Darts founded in October 2015. Over 2 million people have thrown more than 140 million darts since our launch, and our goal is to lead the market in delivering incredible social experiences. With 10 UK sites across London, Birmingham, Manchester, Leeds and Bristol and ambitious...
-
Customer Host Supervisor
3 days ago
Bristol, United Kingdom White Stuff Full timeWhite Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s, men’s and children’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our...
-
Venue Host
9 months ago
Bristol, United Kingdom Escape Hunt Full timeHello! We are Escape Hunt, the world's leading live **escape** the **room** & exit **game** entertainment experience for public & corporate teambuilding with franchises available worldwide and are seeking Christmas Temps to join us from Dec - Feb as venue hosts! As a venue host, we are in search of individuals who are friendly, professional, derive joy...
-
Welcome Host
7 months ago
Bristol, United Kingdom Portico Full time**Company Description** Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow,...
-
Weekend Customer Host
6 months ago
Bristol, United Kingdom Great Western Railway Full time**Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With over one hundred million passenger journeys each year, we carry people to over 275 stations in the Southwest, from Cornwall and South Wales to London,...
-
Ui/Ux Designer
1 month ago
Bristol, United Kingdom World Host Group Full timeWho We Are World Host Group (WHG) are a leading global web hosting company with over 14 brands and a diverse customer base.We provide cutting-edge technology and exceptional customer service, striving to enhance our products and services.As a customer obsessed organisation, we are committed to transparency and delivering the best possible experience to...
-
Lounge Host
1 day ago
Bristol, United Kingdom HR GO Recruitment Full timeHR GO Recruitment are looking for Lounge Hosts to start immediately at Bristol Airport (BS48) Job responsibilities: - All hosts will be multi skilled and will operate in any of the areas mentioned below. - Reception: - Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the...
-
Desk Host
7 months ago
Bristol, United Kingdom OCS Group Full time**About The Role**: We are currently recruiting for Desk Hosts to work within Bristol International Airport. Working on a permanent basis between Monday and Sunday 5 shifts on, 3 shifts of which would be 3 early shifts, 5.00am - 2.00pm and 2 late shifts 2pm - 10pm. You will need to be fully flexible for this position. The role can be physically demanding...
-
Host
6 days ago
Bristol, United Kingdom Frankie and Benny's Bristol Airport Full timeWelcome to Frankie & Benny's. We've been a much loved restaurant for over 20 years, proudly serving the best of Italian American cuisine since 1995. There really is something for everyone at Frankie's and that goes for our team members too. Our fabulously fun and friendly colleagues deliver a service that is second to none and laughter and positive vibes...
-
Reception Host
7 months ago
Bristol, United Kingdom Sytner Group Full time**About the role** JLR Bristol is looking for a friendly and enthusiastic part-time Receptionist/Host to join our fantastic Welcome team! As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Jaguar Land Rover. You will welcome every customer through our doors, managing their visit by directing them...