Concession Leader

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible,Be Imaginative. If these are values you share, we would love you to join our team. As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinarycustomer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry. What we need from you: _You will develop the best team:_ - You will create a high performing team where every person is valued and feels a sense of belonging. - You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration.- You will create a culture that embraces feedback; give praise, share successes, coach and challenge. _You will always be Customer focused:_ - You will nurture a welcoming and fun environment for your customers and team. - You will be committed to delivering an engaging customer experience in your store and inspire your team to also. - You will developand maintain key customer relationships using instore CRM tools to support you and your team. _You will be commercially driven:_ - You will continually demonstrate a commitment to driving your business. - You will collaborate and build key relationships to accelerate store growth. - You will demonstrate expert market awareness and the abilityto use analysis to maximise trading opportunities. - You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.