Income Management Assistant

3 weeks ago


Skelmersdale, United Kingdom West Lancashire Borough Council Full time

This is an exciting opportunity to join our busy income collection team. We are looking for someone who is an excellent negotiator and can secure payments, make agreements and payment plans and recover rent debts.

As an Income Management Assistant you will provide a high quality customer focused service, having a firm but fair approach and be motivated to contribute to team targets and performance. You will maintain regular contact with customers in rent arrears, and take a proactive approach to minimise debts.

We are looking for someone with an understanding of Universal credit and welfare benefits, who is able to give customers the best advice and support they can if they face financial difficulties and can refer to relevant agencies, when needed.

If you feel you have the appropriate experience and skills, along with the ability to work alone or as part of a team, then we would love to hear from you

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary (Pay Award Pending), generous annual leave entitlement, the opportunity for hybrid working, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer

Interviews will take place Tuesday 27th June 2023 and Friday 30th June 2023

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.



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