Legal Credit Controller

3 weeks ago


London, United Kingdom Page Personnel Full time

Competitive Salary
- Work for a market leader

**About Our Client**:
A world-renowned law firm for high net worth individuals, they use bespoke strategic solutions to make the law work for our clients in substantial and complex legal cases.

**Legal Credit Controller duties**:* Review engagement with clients, and review outstanding fees and manage debt recovery in a proactive and professional manner.
- Review the file to identify possible reason for non-payment, any complaints made and offer payment plan options to help customers settle their outstanding fees.
- Negotiate payment terms and offer and agree with customers programmes.
- Identify and deal with vulnerable customers and escalate matters to support teams.
- Issuing civil proceedings against non-paying customers and dealing with enforcement, in conjunction with Counsel when necessary.
- Service of court orders to recover outstanding payments.
- Maintain accurate and up-to-date records of all customer interactions and payment plans.
- Respond to customer inquiries and complaints in a timely and professional manner, work with our complaints officer on this.
- Manage graduate trainees as part of their debt recovery training seat.
- Manage cases proceeding through the courts, working with counsel where required.

**The Successful Applicant**:
**The successful Legal Credit Controller**:

- Degree-level education or equivalent.
- Prior experience in debt collection, civil litigation or related fields.
- Excellent communication and negotiation skills.
- Strong understanding of debt collection laws and regulations.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office.
- Attention to detail and strong organizational skills.
- Ability to maintain confidentiality and handle sensitive information.

**What's on Offer**:

- Competitive salary, with excellent employee benefits, private health and dental insurance, and subsidised fitness class benefits
- Holidays: 25 days per annum
- Hybrid to 2/3 days in the office after the first month


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