English / Mandarin Accommodation Advisor

7 months ago

Manchester, United Kingdom United Kingdom Education Centre Full time

**Job Title**: English / Mandarin Accommodation Advisor - Stuliving

**Contract Type**: Full-time Permanent

**Working Hours**: Monday to Friday (09:00- 17:30)

**Location**: Manchester

**Salary**: £25,000 per annum plus uncapped commissions

**Position Overview**:
Accommodation Advisor is expected to provide an accommodation advisory service to both internal and external customers for accommodations. He/she also needs to ensure achieving both sales and occupancy objectives.

**The key tasks include but are not limited to**:

- Sales and Marketing
- Proactively promote accommodations offered by our partners to all potential internal and external customers to ensure sales, promotional and administrative targets are achieved;
- Organize/attend sales and marketing campaigns/events, both online and offline;
- Visit students off-sites for counselling and accommodation information sessions, distribute leaflets, take part in off-site events such as education fairs, etc;
- Assist the sales lead to develop part-time Marketing Officers to develop potential customers; keep their performance under monitor;
- Visit accommodations to take pictures/videos for marketing purposes;
- Develop and maintain customer relationships, both new and existing;
- Constantly monitor market competition and customer needs; contribute to the adjustment of sales and marketing strategies.

2. Accommodation Services
- Provide tailored accommodation advisory services to customers and help them source the best available accommodation based on their needs;
- Facilitate with accommodation booking process;
- Promptly process customer enquiries including complaints, providing information as necessary or escalate as appropriate;
- Ensure that all accommodation information is kept up to date and communicated clearly to all customers. Be aware of contractual responsibilities to ensure that correct information is provided;
- Provide assistance to students for accommodation check-ins;
- Assist students to handle post-check-in issues when they arise;
- Provide a high-quality service to ensure customer satisfaction.

3. Other
- Liaise closely with UKEC UK offices and provide timely advice;
- Communicate with UKEC UK offices to maximise student referrals;
- Provide administrative assistance to partnership/other colleagues for commission claiming and other processes;
- Submit reports and data summary as requested and always ensure the information to be accurate and complete;
- Attend team meetings, and keep the team updated on own current work/project;
- Attend relevant internal and external training sessions, both online and offline;
- Train and supervise part time staff;
- From time-to-time undertake other relevant tasks as requested line manager or the Company.

**Requirements**:

- Bachelor degree or above, CET-6 certificate holder or above;
- Minimum 2 years on sales in overseas study or education-related industries, experience in the same industry is preferred;
- Passionate and confident in sales, goal-oriented with strong ability to withstand pressure;
- Quick learner with good communication skills, customer service skills;
- Able to search and gather information on overseas apartments websites independently;

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