Sheltered Housing Officer
6 months ago
**Contract: 3 months (Possible Extension)**
**Salary: £27.39**
**Start Date: ASAP**
**Shift Pattern: 36 hours per week /Monday - Friday / 09:00am - 17:00pm**
**HYBRID BASED ROLE**
**DUTIES**
- To make daily contact with every tenant in designated scheme(s), either personal the community alarm intercom system and ensure that every person has at least weekly visit, or as agreed with the tenant on their support plan or disclaimer.
- To respond to all emergency calls while on duty and contact the appropriate authorised or relatives, as necessary.
- To welcome new tenants into the scheme within 24 hours of moving in and ensure
the tenant is familiar with the emergency alarm system, the layout of the scheme activities available. A needs and risk assessment is carried out.
- To accurately complete and maintain up-to-date tenant records and support plans
immediately inform the Community Alarm and Telecare service (CATS) of any information changes.
- To provide support to all new sheltered Introductory Tenancies for the first 12 months and carry out regular and scheduled home visits and intervene to ensure that the tenancy is running effectively and any issues identified from the time of sign-up to
escalation to a secure tenancy are addressed. This may include actions to extend introductory period or to terminate the tenancy.
- Undertake such other duties as may reasonably be allocated to the postholder may involve providing assistance in any section of the department as may be from time to time.
**JOB REQUIREMENTS**
- DBS is required
- Must have minimum three years of working experience in the UK
- Demonstrable and relevant experience of providing excellent customer services in varied settings
- Willingness to learn and adapt to an ever changing work environment
- A commitment to and understanding of the principles of equal opportunities in both employment and service delivery.
- Knowledge of current issues in sheltered and social housing.
- Knowledge of community alarms services, sheltered housing and other support services.
- A clear understanding of all aspects of Enhanced Housing Management and an ability to demonstrate commitment to continuous improvement.
**If you are interested in this position, know anyone who would be interested in this position or would like to know more about this position or any other positions we are recruiting for, please contact Joel at Tempting Recruitment now**
**Telephone**: 0203 854 4908
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