Courtyard Café Volunteers

The Courtyard Café volunteer team are a fantastic asset to the hospice, and alongside our experienced and supportive Hospice Courtyard Café team, deliver excellent customer service to all our visitors. The Café is currently open Monday to Friday (including bank holidays) so if you would like to get involved we’d love to hear from you.

**WHAT ACTIVITIES WILL I BE INVOLVED IN?**:

- Setting up the café at the beginning of the day, including displaying cakes, and preparing facilities for drinks
- Ensuring that the café is clean and tidy and ready to receive customers
- Take customer orders at the counter, operating the till and credit card machine as necessary
- Serve customers with drinks, cakes and meals as requested
- Replenish stock as required
- Clear away and clean tables, both inside and out in the courtyard area
- Help to clean, dry and put away dishes as required
- Provide excellent customer service at all times
- Ensure a clean and hygienic work area at all times
- At the end of the day ensure the café is left ready for the following day

**WHAT SKILLS AND ABILITIES WILL I NEED?**:

- Excellent customer service skills, able to create a warm and friendly atmosphere
- Ability to work well as part of a team
- Organised, and able to work well under pressure
- Adhere to all health and safety and Food Hygiene rules (training will be provided by St. John’s Hospice)
- Reliable and punctual, able to inform supervisor in advance if not able to do shift
- Happy to operate till and credit card machine with training
- Physically fit to be able to push a trolley and carry a tray

**WHAT TIME/DAY WOULD I NEED TO VOLUNTEER?**:
We are currently looking for relief volunteer cover. Shifts are available morning or afternoon. The Courtyard Café opens from 10am to 3pm, Monday to Friday.

**WHERE WILL I BE BASED?**:
In the Courtyard Café at St John’s Hospice on Slyne Road, Lancaster

**WHAT BENEFITS ARE THERE FOR ME?**:

- Getting to know people
- Basic Food Hygiene training provided
- Developing new skills and experiences
- Satisfaction of giving time to a local charity
- Gain experience in a busy, commercial café

**HOW DO I APPLY?**:
Either complete the form, or contact Anne Olde (Volunteer Coordinator) or Anne Thomson (Café Supervisor) on 01524 382538.

We look forward to hearing from you soon.