Customer Support Technician
7 days ago
Due to business growth, my client is seeking a committed and enthusiastic person to help deliver an excellent customer experience to their current and new clients.
**Within the role you will be expected to carry out the following duties**:
- Promote a customer first culture and ensure customer expectations are met.
- Provide technical solutions to customer support requests in a timely manner.
- Represent the company in a professional manner at all times, even if under pressure while maintaining an outwardly positive and passionate demeanor.
- Prepare, present and maintain support literature including product training packages.
- Have a firm grasp of the company products (past and present) in order to support our customers.
**To be considered you should hold some, if not all, of the the following skills/qualifications**:
- Experience in relevant technologies is desirable but not essential (embedded systems, PLC’s)
- HNC or equivalent in electronics
- Previous customer service/support experience
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