Administrative Assistant/receptionist

2 weeks ago


Birmingham, United Kingdom FBA (UK) LTD Full time

**Administrative Assistants & Receptionist**

FBA (UK) LTD is an established successful Higher Education Recruitment agency based in London, Birmingham, Manchester, and Cardiff. We have student recruitment partnerships with various universities and colleges in the UK. We also maintain partnerships with many small and medium-sized student recruitment companies, which serve as our working partners/agents.

We provide the following services:

- Expert Admission Support for Home Students
- Seamless International Admission Services
- Professional Counseling for Higher Education
- Expert Course Advice and Selection
- Student Finance Application Support

**Our Administrative Assistants & Receptionist ensures the delivery of an effective, efficient, welcoming, and polite reception service to students, partners, and any other visitors at our Birmingham branch office. They handle general inquiries, explain procedures, and schedule new as well as follow-up appointments with the respective FBA team.**

**Job description**:

- **Key responsibilities may encompass, but are not restricted to, the following**:_
- Often the first point of contact at FBA, deal with correspondence, in/outgoing deliveries/mail and phone calls/enquiries/live chat and deliver a seamless and personal guest journey.
- To primarily work on the reception desk. Pro-actively responding to queries, escalating queries where needed, and welcoming/helping anyone who approaches the front desk.
- Assist the wider team in writing up facilitation notes/care plans and any other such documentation that needs to be translated from paper to print.
- To take and type up notes for managers as requested, particularly for investigation meetings, requiring a high level of confidentiality.
- To assist in entering new enquiry information into our CRM database.
- To assist in completing admission records for the students.
- To ensure all the respective students are logged and reported accurately.
- To assist the office Manager with administrative based tasks
- To help with office relation purchase orders, such as stationary/coffee etc
- To work on ad hoc administrative work, data entry work as and when required.

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £16,042.56-£27,393.49 per year

**Benefits**:

- Company pension
- Referral programme

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- Receptionist: 1 year (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Birmingham (required)

Work Location: In person

Application deadline: 04/02/2024
Reference ID: FBA/BHAM/24-3
Expected start date: 05/02/2024



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