Customer Care Advisor

4 weeks ago


Leeds, United Kingdom Jo Holdsworth Recruitment Full time

If you are looking for a temporary role, working within a customer focused medical company based in Leeds, this position may appeal to you. You will be working full-time, Monday to Thursday on site (in lovely, large open plan offices) in central Leeds then Fridays from home.

**Job Profile**:
You will be liaising with healthcare professionals, making outbound calls to follow up outstanding prescriptions and updating databases with accuracy.

**Responsibilities include**:

- Outbound calling healthcare professionals, e.g GPs, to query outstanding prescriptions.
- Working with third parties to provide customer satisfaction.
- Following the process from start to finish, ensuring excellent accuracy throughout.
- Taking inbound calls from Healthcare Professionals, e.g, nurses, care assistants, referring patients.
- You will take information over the phone regarding the patient and then very accurately input this into the database.
- You will pass to the relevant team for the next process once all recorded. There will be other general enquiries but a lot of the time, this just requires for you to pass to the relevant team.

**Key Skills and Qualities**:

- Ideally some previous telephone experience within a working environment but the right attitude and work ethic are more important.
- Confident telephone manner.
- Accuracy is vital and the ability to take down information clearly and input into a database.
- Excellent written and verbal English.

**Hours**:40 hours per week Mon to Fri (start and finish times relatively flexible)

**Salary**: £11 per hour

**Location**:Leeds city centre Mon to Thurs. Fri working from home.
- (Jo Holdsworth Recruitment)_

**Job Types**: Full-time, Temporary contract, Graduate

**Salary**: £11.00 per hour

Schedule:

- Monday to Friday
- No weekends

Work Location: In person



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