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Sales and Commercial Operations Director
7 months ago
Job Description
Busuu is one of the top EdTech language learning companies in the world and has won numerous awards for its innovation and impact on learners and businesses.
Busuu’s vision is to empower everyone in the world through languages. We are the world’s largest online community for language learning, with more than 120+ million users from 190 countries, growing at up to 20,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of native speakers and live tutoring from qualified teachers across the world.
In January 2022, Busuu was acquired by one of the largest EdTech companies in the world, Chegg (NYSE:CHGG). Being part of Chegg will help us to accelerate our growth and achieve our vision even faster.
If you are interested in EdTech and want to be a part of a mission-driven organization then we would like to hear from you.
What does a Sales & Commercial Operations Director do at Busuu?- Build and lead a best-in-class Sales & Commercial Operations function which is data led, drives high performance, quality client interactions, and enables streamlined operations through the building and implementation of effective systems and processes- Ensure business, team and customer needs are served across Sales Analytics & Intelligence; Sales Performance; Market Intelligence; Process & Systems; Business Operations (between functions) Sales Enablement; Sales Targets & Compensation- Implement change and maximize performance through impactful and well-executed projects across B2B teams and functions including Product, Finance, and Legal.- Ensure change is driven through exceptional stakeholder management, while not impacting day-to-day delivery of commercial results- Use sales and customer data sets to generate insights, prioritize action, and drive sales productivity- Provide recommendations proactively on performance and productivity improvement strategies and actions- Collaborate with the Sales Ops team, Sales Director, Customer Success Director, Marketing Director and Channel Partnerships Manager to develop and implement commercial strategies designed to achieve overall business objectives and financial targets, including predictability of the business- Be accountable for measurement and achievement of Sales performance metrics, working in conjunction with Sales leaders- Act as a strong and impartial voice and influence around performance in Sales pipeline and forecasting meetings- Partner with Finance on building the B2B global sales forecast- Ensure optimisation of CRM and other sales tools- Develop Market Analytics capabilities to enable smarter segmentation and targeting, and to identify opportunity and risk- Develop clear Sales Enablement strategy to support sales productivity through training, coaching, tools, data etc- Ownership of Sales process governance to ensure financial and legal compliance- Work with CCO and other stakeholders to identify gaps, opportunities, new requirements and areas of focus for Sales Ops
What we’re looking for in a Sales Operations Director:
- 8+ years sales strategy and commercial operations experience in SaaS environments- Strong strategic and tactical leadership, executive presence and influencing across boundaries- Exceptional analytical skills and commercial acumen- Ability to identify, define, lead and deliver strategic projects- A track record of driving change across business through expert and empathetic stakeholder management- Previous experience of leading Sales Operations in a high growth, scaling business- Strong interpersonal and people management skills
At Busuu we want to ensure that you have access to some great benefits:
- Our centrally located offices are well-equipped with free breakfast, plenty of snacks, fresh fruit, and free dinner of your choice if you need to stay late- Busuu offers a great Private Health Insurance scheme- There is a personal training budget just for you, so you can learn more in your field to ensure our employees can continuously grow and progress in their careers- We like to support our teams with their work-life balance so we offer flexible working hours and a hybrid model of working- We offer enhanced maternity and paternity leave- Staying connected as a team is very important to us, so we have lots of social activities for you to join such a team lunches, Friday socials, quarterly team, and company events
What happens next
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around. The hiring process is the following steps:- Let’s chat - Quick chat with our recruiter about your experience and the role- A task - To be prepared ahead of the next interview stage- A video call - Call with the hiring manager- Team interviews
- Our platform is for everyone, and so is our workplace. We pride ourselves on embracing our differences, whether they're cultural, racial, r
