Service Delivery Controller

6 months ago

Loughborough, United Kingdom Vectare Full time

**Job Purpose**:
We are looking for friendly, reliable and confident individuals, with a genuine passion for delivering outstanding service and maintaining high safety standards, to join us as
Service Delivery Controllers from our Loughborough Service Delivery Centre.

You will be responsible for tracking and monitoring our local bus, home to school, rail replacement and ad hoc transport services, proactively intervening to minimise disruption and providing timely updates to drivers, customers and other stakeholders.

**Job Location**:Jubilee Drive, Loughborough, Leicestershire, LE11 5XS

**Line Manager**:Head of Operations

**About Vectare**:
Founded in 2016 as a specialist transport consultancy, Vectare has grown over the past seven years into a vertically integrated transport solutions provider. Alongside transport consultancy, Vectare now supplies bespoke transport management software to education sector and corporate clients, and operates a fleet of fifty Public Service
Vehicles (buses, coaches and minibuses) on a range of corporate, home to school, local bus, Park and Ride and demand responsive transport services. Employing 130+ staff and transporting two million passengers per annum, we’re now operating passenger transport services at scale.

Our mission is to deliver excellent road passenger transport to all who require it. We want to see bus and coach travel be a mode that people choose rather than just being the mode of last resort.

Our Head Office is in Loughborough, and we have sites in Nottingham (Long Eaton),
Chelmsford (Rettendon Common and Wickford) and Swaffham. Head Office houses our

**Main duties of the role**

Our Service Delivery Centre (SDC) is the nerve centre from which we control every
Vectare operated and managed bus, coach and minibus, right across the UK. Staffed on a shift basis by a team of Service Delivery Controllers, who report into our Head of
Operations, the SDC is responsible for ensuring that day to day, minute by minute service delivery is to the very highest standard that it possibly can be.

As a Service Delivery Controller, your job will be to proactively monitor our network. You will ensure that every driver has reported for duty punctually and take action to maintain service delivery where this is not the case.

Using real time vehicle tracking you will ensure that every vehicle is running as scheduled, as far as is possible. When you identify delays or disruption you will be responsible for logging and communicating this to the wider business so that we can follow our established procedures for communicating this disruption to our clients and our passengers.

Where action is needed to mitigate delays and get buses back to time, you will liaise with local Operations Managers, and the Head of Operations, take instructions based on their Service Recovery Plan and communicate that plan to relevant colleagues.
You will support customers with their live travel queries so experience of working in a customer facing role is highly desirable. The role will include assisting customers during disruption and arranging alternative (taxi) transport to keep customers on the move in accordance with our Passenger Promise.

You will compile statutory operational records and will also prepare snapshot reports which will be sent to the wider business at set points within the operational day to communicate operational updates.

**Person Specification**:
Essential

**Calm and professional, even under extreme pressure**
Ability to proactively solve problems, think critically and manage multiple issues
**Excellent communication skills with the ability to adapt to the individual or circumstance**
Friendly, flexible, helpful and customer focused
**Computer, smartphone, app and tablet literate**
Extremely comfortable using Microsoft Office software suite
**Full UK car driving licence**

Desirable

**Experience of working in a control room environment (in any industry) or the logistics and transport industry (in any role)**
Experience of working in a customer service role, delivering high level of service in a busy environment
**Experience of using Google Drive, Google Docs and / or Google Sheets**

**Shift patterns**:

- Shift 1 0415-1230 Break 0900-0945
- Shift 2 1600-0015 Break 1915-2000
- Shift 3 0720-1745 Break 1120-1220
- Shift 4 0415-1425 Break 0900-0945
- Shift 5 1405-0015 Break 1915-2000

**Rota pattern**:
Four week fixed rolling rota as below:
M,T,W,T,F,S,S

Week 1 - 1,1,1,1,1,0,0

Week 2 - 3,3,0,0,0,4,3

Week 3 - 0,0,3,3,3,5,0

Week 4 - 2,2,2,2,2,0,0

**Remuneration package**:
Annual salary of £24,000, paid monthly on the 3rd of the month, based on 37.5 working hours per week

**We also offer**:
**28 days Annual Leave including allowance for statutory Bank Holidays**
Defined contribution company pension scheme
**Perkbox healthcare and high street discounts scheme**
Apple iPhone and Macbook
**Open management culture with opportunities for progression**

**Salary**: £24,000.00

  • Quality Control Specialist

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Kindeva Drug Delivery Full time

    Kindeva Drug Delivery is a pioneering company in the field of drug delivery. We are currently seeking a highly skilled QC Laboratory Analyst to join our team.About the RoleThe successful candidate will be responsible for writing stability protocols, setting up stability studies, and writing stability reports. This role will also involve maintaining good...

  • Distribution Centre Operator

    6 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience...

  • Service Delivery Manager

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Mencap Full time

    Are you a skilled leader looking for a new challenge? Mencap is seeking an experienced Service Delivery Manager to join our team based in Loughborough, Leicestershire. As a key member of our leadership team, you will be responsible for ensuring the highest standards of service delivery and managing a team of dedicated professionals.The estimated salary for...

  • Distribution Centre Operator

    6 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience in combination product...

  • Associate Quality Assurance Specialist

    6 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience in combination product...

  • Senior Infection Control Manager

    4 weeks ago

    Loughborough, Leicestershire, United Kingdom Rushcliffe Care Full time

    Rushcliffe Care, a leading provider of specialist care services, is seeking an experienced Senior Infection Control Manager to join our senior management team.About the RoleThis is a critical leadership position that requires a highly skilled and motivated individual to lead our Infection Prevention and Control (IPC) team. The successful candidate will be...

  • Service Delivery Expert

    2 months ago

    Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    As a Service Delivery Expert, you will be responsible for delivering exceptional customer experiences in Loughborough, UK. Key responsibilities include:Managing customer interactions via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account...

  • Inhalation Development Expert

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom Kindeva Drug Delivery Full time

    Role OverviewWe are seeking a skilled Inhalation Development Expert to join our expanding team of process and product development specialists. This exciting role offers the opportunity to make a significant contribution to the development of new inhalation products and future technologies by applying creative technical skills and scientific experience to...

  • Development Process Specialist for Inhalation Products

    1 month ago

    Loughborough, Leicestershire, United Kingdom Kindeva Drug Delivery Full time

    Role OverviewWe are seeking a skilled Development Process Specialist to join our team at Kindeva Drug Delivery in Loughborough, UK. As a key member of our manufacturing process development team, you will be responsible for planning and executing experiments from lab to commercial scale.About the JobThis is an exciting opportunity to make a significant...

  • Service Delivery Coordinator

    6 months ago

    Loughborough, United Kingdom Cox Automotive Full time

    The Service Delivery team is a core part of the Auction business, made up of Payments, Vendor support and the auction centres internal service delivery support function for transport & logistics, these functions are responsible for always delivering excellent customer service to both buyers and vendors, ensuring all processes are completed to a high level...

  • Public Sector Repair Services Manager

    1 week ago

    Loughborough, Leicestershire, United Kingdom Service Care Solutions Ltd Full time

    We are looking for an experienced Public Sector Repair Services Manager to lead our repair services team in the East Midlands. The ideal candidate will have a background in local authority environments and be able to manage a team effectively.About the Position:Manage and supervise housing repairs and void maintenance services.Lead and motivate the repairs...

  • Regional Sales Director- Uk

    6 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Summary of Position The Regional Director of Sales for Kindeva Drug Delivery (KDD) will be based in a US or European region and lead the development of Kindeva new business opportunity and growth in their assigned geographic territory. The role will be responsible for uncovering new sales opportunities for Kindeva’s entire enterprise suite of services and...

  • Delivery Services Team Lead

    3 weeks ago

    Loughborough, Leicestershire, United Kingdom First Call Contract Services, Ltd. Full time

    About the PositionAre you an organized and detail-oriented individual looking for a challenging role in logistics? We are seeking a skilled Logistics Coordinator Specialist to join our team at First Call Contract Services, Ltd.Key AccountabilitiesTransport Coordination: Coordinate the preparation and dispatch of transport documentation, including bills of...

  • Military Provost Guard Service

    6 months ago

    Loughborough, United Kingdom Army - Military Provost Guard Service (MPGS) Full time

    The MPGS provides professional soldiers to meet armed security requirements at Royal Naval, Army, RAF and other MOD bases across the UK Mainland. Our primary role is to counter the terrorist threat posed to military bases within the UK.  Our duties include:  Security incident management, such as suspicious packages, bomb threats, protests,...

  • Industrial Maintenance Professional

    2 weeks ago

    Loughborough, Leicestershire, United Kingdom Kindeva Drug Delivery Full time

    About the RoleThis is an exciting opportunity to join Kindeva Drug Delivery's Loughborough team as a Maintenance Technician. The successful candidate will be responsible for ensuring the smooth operation of our manufacturing processes by providing technical support and maintenance services.Key AccountabilitiesMaintain and repair equipment to validated...

  • Train Service Delivery Assistant

    6 months ago

    Loughborough, United Kingdom Great Central Railway Full time

    **The** **Great Central Railway** is the UK's only double track, main line heritage railway. It’s the only place in the world where full size steam engines can be seen passing each other - just as it was when steam ruled the rails. Trains run every weekend of the year, bank holidays and selected week days through the summer. In addition, First Class...

  • Credit Controller

    2 months ago

    Loughborough, United Kingdom CV-Library Full time

    Credit Controller Loughborough Full Time / Permanent Salary up to £26k Are you an experienced Credit Controller? Are you on the ball? Proactive? and Hands On? Our client, a large organisation based in North Leicester has engaged Paul Mitchell Associates to recruit an experienced Credit Controller to join their team on a permanent basis. Your role...

  • Workshop Controller

    6 months ago

    Loughborough, United Kingdom Inchcape Full time

    **Workshop Controller** **Salary £**35,985.60**pa basic plus OTE Circa £43k** **Mercedes Benz Loughborough** **Work on great cars, with great people.** Enjoy support that’s second to none as a Workshop Controller at Inchcape UK. The Workshop Controller is responsible for ensuring service and repairs are carried out effectively and accurately to...

  • Compliance Administrator

    6 months ago

    Loughborough, United Kingdom Kindeva Drug Delivery Careers Full time

    Kindeva Drug Delivery Kindeva Drug Delivery is on a mission to solve drug delivery challenges and change patients’ lives worldwide, and we are able to achieve this due to our innovative, collaborative team. If you want to grow your CDMO career and be a force for good, you will have everything you need to excel at Kindeva. With over a century of experience...

  • Inventory Controller

    6 months ago

    Loughborough, United Kingdom 2Fawcett Recruitment Full time

    **Role**: Inventory Controller **Salary**: £25,000 **Location**: Loughborough **Type**: 18 month FTC (Maternity Cover) **Overview** 2fawcett have an exciting opportunity for a **Inventory Controller **in Loughborough on an 18 month fixed term contract (Maternity Cover). **Responsibilities of the Inventory Controller** - Be the primary monitor for the...