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Customer Handover Specialist
5 months ago
**Location**
Southampton
**Region**
Hampshire
**Category**
Polestar - Southampton (POL)
(Delivery Specialist)
**Vacancy Type**
Zero Hours
**Salary**
£11 per Hour
**Job Summary**
**The Driving Spirit**
Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. Due to continued success, we are currently on the lookout for a **Customer Delivery and Handover Specialist** to join our **Snows Polestar **dealership in** Southampton.**
**Your day**
As a **Customer Delivery and Handover Specialist** you will be responsible for the transportation and handover experience that is key to the team’s success in delivering a vehicle to our customer’s preferred place of handover.
**Your day will include**:
- Provide the highest level of customer care and satisfaction, giving the customer the best possible handover experience.
- Deliver vehicles to a wide base of customers.
- Carry out thorough planning and communication with our vehicle preparation controller.
- Provide accurate information for our customers, including timely communications leading up to their vehicle delivery.
- Deliver a tailored handover experience for each customer, including introduction to the specifications and controls available within their vehicle.
- Support the customer with signing up for relevant apps and other technology.
- Ensure vehicles are handed over clean and with a minimum level of fuel/Charge
- Keep up to date with product knowledge to ensure you can fully support the customer.
- Work with colleagues and other teams across the Centre to provide continuous improvement to processes.
- Ensure that all delivery vehicles are kept clean and well maintained.
- Ensure all Driver logs are kept up to date.
**Have you got what it takes?**
- Flexible and dependable: you are dynamic and competent, adaptable to change and can take on multiple projects comfortably. You are willing to help your colleagues even when under pressure.
- You can understand problems and think creatively to devise a satisfactory solution.
- You can swiftly gather information but use logical and intuitive thinking to help you to find a solution.
- You are a great collaborator and open to listening to new ideas. Communication and interaction with those around you is key to your success and job satisfaction.
- You are a positive and passionate individual and love what you do, approaching tasks with zest and energy.
- Valid driving licence.
**What is in it for you?**
- £11 per hour
- Full training and support to help you immerse yourself in the role and Snows values
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (pro rata for part time employees)
- Birthday day off
- Discounted MOTs, service, and parts
- ‘Recommend a Friend’ and ‘Introducing a Customer’ scheme
- Life Assurance benefit
- Snows contributory pension scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn and grow with Snows
**Hours of work**:
Flexible working hours as and when required.
