Clerical Support Officer

3 weeks ago


Ormskirk, United Kingdom Southport and Ormskirk Hospital NHS Trust Full time

The post holder will provide reception/ administrative services to the Staff Health and Wellbeing Centre.

The role requires good communication and interpersonal skills.

The post holder will have some responsibility for the day to day running of the reception desk ensuring the highest standard of customer service and communication is maintained.

Whilst providing an efficient customer service function to the patient, and visitors to the Centre, the post holder will ensure the telephone is answered and queries dealt with efficiently, record patient information, make appointments and escalate issues as necessary.

The post holder will be responsible for carrying out a number of clerical tasks such as the accurate input of data into the patient database system, spreadsheets and word documents.

This will include dealing with confidential information such as setting up and maintaining medical records, HR related reports and laboratory results

To act as Receptionist, Administrator to the Staff Health and Wellbeing Centre.

Assist in the booking of outpatient clinics (pre employment, management referral) and ensure relevant information is input on COHORT and internal spreadsheets.

To complete in line with the administrative pathway clinics e.g. pulling of medical notes, filing of notes in appropriate locations (physical and electronic), chasing and matching medical reports, arranging appointments.
Ensure patient details are correct and accurately input on COHORT and internal systems.File letters, reports and any relevant correspondence into patient’s medical notes.
To book patients transport where required.
Provide a courteous and efficient telephone service to patients.
Communicate with patients/carers regarding personal or sensitive information.
Training of staff within the boundaries of own skills and knowledge.
Take personal responsibility for the quality of work undertaken and to
contribute towards service improvements.
To assist with the monitoring and ordering of stationery for the unit including requirements for the photocopier.
To assist with the typing of clinical correspondence when required.

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.

The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

Please see attached Job Description and Person Specification for further information

Advert date - 21.11.22

Closing date - 05.12.22

Shortlisting date - 06.12.22

Proposed Interview date - 12.12.22



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