Customer Service Advisor

3 months ago

Glasgow, United Kingdom Places for People Full time

We are Derwent Students, a ‘profit for social purpose' organization providing affordable student accommodation.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer-focused people, attention-to-detail people, and positive people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

More about your role:
The Customer Service Advisor role will be the first point of contact for customer enquiries and providing appropriate advice and information. The post holder will be involved in consulting customers to find ways to meet their needs. The role will require communicating effectively with customers whether face to face, via the telephone or in writing. As a Customer Service Centre Advisor, you will be the students' point of contact to process student bookings, payments, and to address any welfare concerns that may arise.

Please note during the summer period 24th August-02nd September, you will be expected to work weekends.

For more information, please download our job profile available on our website.

More about you:
To be successful within this role, experience in a Customer Service focused job is essential. You will enjoy communicating with people and have a passion for delivering great service. The ideal applicant will need to demonstrate good Excel skills, be solution-focused, and possess good administration skills. Additionally, you will need to organise student events, have initiative and drive, and step up in your role when needed.

You will have the ability to demonstrate a flexible and positive ‘can-do' attitude and to become quickly established to add value to the business.

The benefits:
We are a large, diverse, and ambitious business, offering job security and all the challenges you could wish for. Here, people can flourish, thrive, better themselves, and work in fantastic communities with inspirational colleagues and customers. We like to invest in our people; therefore, the successful job holders will have the opportunity to undergo training within the company, including the opportunity to enroll in apprenticeship courses.
- Cashback plan for healthcare costs - up to £500 saving per year
- A bonus scheme for all colleague
- Pension with matched contributions
- Excellent holiday pay
- Training
- Extra perks including huge discounts and offers from shops, cinemas, and much more.

What's next?

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

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