Vip Flight Supervisor

**About us**

Global Trek Aviation is a small business in Barry. We are professional, agile, and our goal is to Global Trek Aviation is a full service FBO (Fixed Based Operator) providing world class aircraft handling with professional, dedicated and highly experienced teams. Operating from our brand new purpose built Executive FBO Facility at Belfast International Airport (EGAA/BFS) and Cardiff International Airport (EGFF/CWL), Global Trek Aviation is the first choice for all VIP Corporate Jets, delivery flights, air ambulance, Tech stops and military support. Global Trek Aviation adopts the philosophy, that, the only way to guarantee high end service levels, is to be self-sufficient, therefore all Aircraft ground handling/servicing and Aircraft refuelling is performed in-house. This ensures a very cost-effective delivery of service, at a time and manner to suit the customer, as the core priority. We all at Global Trek Aviation look forward to welcoming you and supporting your flight operational requirements at both Belfast International Airport, Northern Ireland (EGAA) and Cardiff International Airport, Wales (EGFF)..

Our work environment includes:

- Modern office setting
- Food provided

**VIP FLIGHT SUPERVISOR (Aircraft Ground Handler)**

**JOB PURPOSE**:

- To provide the highest level of VIP customer service to passengers, crews and guests at ALL times.
- To perform operational and administrative duties to facilitate the smooth running and operation of the company.
- To perform and coordinate all ramp/apron services provided by the company to customers in a safe and efficient manner at all times including security duties.
- To be the face of the company and meet and greet customers. Awareness of clients’ needs and demonstrate a proactive approach intuitively.
- To perform Aviation fuelling functions in accordance with local rules, company policies and regulations. Process daily fuel reconciliation and preform fuel Quality Control checks.
- To safely operate, inspect and record all ground support equipment in accordance with local airport rules and company policies.
- Overall, to ensure that the customers experience is high and to do so in an efficient and safe manner at all times.
- To oversee and supervise the Operation and assist where necessary.

**KEY RESPONSIBILITIES**:

- To ensure the safety and welfare of themselves at all times and that other others. To fully comply with the Health and Safety at Work Act 1974.
- All Operational and Administrative duties including creating and monitor staff rosters.
- All apron services and ramp duties (where trained to do so).
- Aviation Fuel Management duties. (Including Quality control and into plane delivery)
- The safe Operation, Inspection, daily checks and routine maintenance of all company GSE.
- To provide the highest level of customer service to all clients at all times.
- Ensure the Business Development activities are undertaken by the team and monitor correspondence. in respect to this activity and provide timely response to clients.
- Ensure General Housekeeping is done in all areas.
- To ensure the high standards expected are maintained by the employee in all areas. Maintain the Global Trek Aviation brand standards in all you do.

**KEY ELEMENTS OF THE ROLE**:

- The role incorporates every element of the service the company provides to its clients on a regular basis. Specific methods and expectations on undertaking the above responsibilities can be found in the company Ground Handling Manual Operations Manual (GHM) and associated Standard Operating Procedures (SOP).
- The company procedures and SOPs are regularly reviewed and refreshed to take into account new legislation or industry best practices. It is expected that all staff maintain the standards detailed within these manuals.
- Performance will be reviewed and training or support given to meet the standards.
- Compile and/or file flight plans into system for customers. Create a flight package for departing crew including METAR/TAF/NOTAMS/NAT TRACKS etc. Liaise with flight planning companies and CFMU to ensure that flight plan times routings meet the locally accepted protocol and all paperwork received passed to the operating crew in a timely manner.
- To comply with UKBF, customs and Special Branch and Police Ports unit procedures. Ensure all flight updates are processed accordingly and efficiently, communicating with the customer in response to the update.
- Duties described as Apron services include ensuring that company Ground Support Equipment is safe, suitable and serviceable for use. Reporting of defective GSE to the manager and removal of GSE from service if deemed appropriate to do so. The operation of all company Ground Support Equipment (GSE).
- Ensure that aircraft wheel chocking and use of safety cones for all customer aircraft are in line with Airport and company procedures at all times. Aircraft marshalling and aircraft follow me duties.
- Aviation fuel handling includes