Self Storage Assistant

4 weeks ago


Wigan, United Kingdom Hurstwood Holdings Full time

**LOCK IT SELF STORAGE **(by Hurstwood Holdings)

**JOB TITLE**: Store Assistant

**REPORTING TO**: Storage Manager

**REPONSIBLE FOR**: Self

**JOB TYPE**:Full Time (may consider part time)

**MAIN AIM**: To maximise sales and increase occupancy and revenue within the store.

**RESPONSIBILITIES**:
**Driving Sales**
- Take responsibility for organising and carrying out work for self, managing information, decision making, planning and prioritising to achieve business results.
- Assist Storage Manager in the implementation of plans to achieve agreed targets.
- Identify and communicate ways to improve the business.
- Deal with customer complaints within company guidelines.
- Maximise opportunities to increase store sales and square foot occupancy.

**Customer Service**
- Ensure that every customer is dealt with consistently and to an excellent standard.
- Holds self accountable for delivering exceptional customer service in accordance with the customer service guidelines.
- Deal with all customer queries and complaints arising in the store, and resolve them to the satisfaction of the customer, escalating to the Storage Manager where necessary.

**Marketing**
- Understand the demographics of your store - where the target demographics are, where the customers are coming from - the value of the customers in the relevant areas.
- Be aware of marketing activities planned for the month ahead and your contribution to that plan.
- Gather an complete feedback forms on marketing activities completed.
- Carry out duties on marketing plan as requested - provide feedback on improvements that could be made.
- Conduct yourself in a professional manner at all times whilst representing the company on all external marketing activity, including general leafleting and trade stands.
- Track areas visited in line with the marketing plan and update marketing plan as soon as possible after events.
- Attend all weekly/monthly meeting as requested.

**Operations and H&S**
- Carry out all Health & Safety checks within the store as required.
- Be available for on-site security contact and assistance.
- Accurately record any accidents on site and escalate if appropriate.
- Identify and report any potential Health & Safety issues on site.
- Ensure all procedures and policies are followed.
- Assist the Storage Manager with rate reviews and competitor checks within the store.
- Assist the Storage Manager with debt control within the store.

**HR & Training**
- Assist in the provision of training in respect of Health & Safety requirements, including manual handling, fire safety and evacuation procedures and COSHH.
- Assist the Storage Manager in the provision of induction training.

**General**
- Maintain store cleanliness to a high standard.
- Log and report any maintenance issues that arise.
- Continually review own performance and request feedback, whilst seeking opportunities to take on new learning.
- Actively participate in all meetings and trainings.
- Notify the Storage Manager of any issues in the store and escalate where appropriate.

**WHO WE’RE LOOKING FOR**:

- Friendly and personable demeanour, and the ability to get on with anybody who comes in.
- Previous experience within a self-storage environment would be preferred, but other sales environments would also be considered.
- Passionate about storage and the appearance of the facility.
- A dynamic individual who’s able to manage their own time.
- Interested in a career in storage, wanting to maximise sales and do as well as possible.

**WHAT WE’LL OFFER**
- Competitive salary of up to £25k with opportunity for company and personal performance related bonuses (depending on experience)
- Holiday entitlement increasing with years of service
- Great pension scheme
- Team social events, including walking days
- Training to ensure you’re the best you can be
- Free on-site parking

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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