Vip Sales Host

4 months ago

Windsor, United Kingdom LEGOLAND Parks Full time

**VIP Sales Host**

**Location**:LEGOLAND® Windsor Resort, Windsor, SL4 4AY

**Hours**:Full time fully flexible, any 5 days out of 7 (immediate start)

**Pay**: up to £10.42 per hour + pension, ongoing training and Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

**About the LEGOLAND® Windsor Resort**

We are looking for VIP Sales Hosts to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

**About the role of VIP Sales Host**

Working in the sales team, it will be your primary responsibility to drive sales for the business and provide the necessary information to the operations team. You must be commercially driven, well organised and have a drive to create the most premium experience for our guests. Daily the VIP Sales Host Team will:

- Take bookings from guests and prepare the operations teams with all of the required information for the day
- Manage our client list ensuring that each client receives an outcome to their enquiry within 24 hours according to our department SLA
- Reach out to prospective guests, finding new and exciting ways to make their visit more memorable
- Support the VIP operation when required

**About You**

We are looking for highly self-motivated individuals who have an excellent knowledge of the resort to prepare and organise the very best experiences on park. You will need to manage your time effectively, ensuring the guests needs are met at every point of the booking journey and, most importantly, be an excellent communicator. You must also be comfortable with assisting all departments across the resort in order to meet the requirements of your guests and can prioritise your work load, ensuring our guests needs are satisfied.

**We think it would be great if you**:

- Have pre-existing knowledge of the LEGOLAND® Windsor Resort
- Hold previous experience in a sales, commercial or VIP environment
- Have a basic understanding of office 365 suites including Teams

**About the Perks**
- Pay of up to £10.42 per hour
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit)
- Fortnightly pay
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Ongoing training & development

**About Merlin**

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

**Everyone Matters at Merlin**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

LI-BT1

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