A&e Calling Handler Relief
7 months ago
**North ACC Advert Relief Emergency Call Handler SAS**
We are now recruiting for full and part time permanent relief Emergency Call Handlers to work within our North of Scotland Ambulance Control Centre in Inverness.
If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?
Our Emergency Call Handlers are critical in allowing us to provide life-saving advice and assistance to callers. They’re the first point of contact for the public, and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary and liaise with ambulance crews on route to the emergency, also dealing with Police and other emergency services.
**The Person**
Applicants that do not currently work in the ACCs will be required to take a typing assessment and must be able to type at a minimum of 30 wpm with a 90% accuracy. They must also demonstrate the ability to work effectively under pressure and with mínimal supervision.
You will also need excellent communication skills, the ability to prioritise and make decisions quickly, often under great pressure.
Ideally you will have experience in working with the public either already in the ACC, a healthcare setting, a contact centre environment or on a face to face basis.
**Training and Working Pattern**
If you have what it takes to make a difference then we’ll give you all the training you need to succeed.
You will attend our in-house training programme, which may require travel for 2 weeks training, after which you will need to be available full time for up to 10 weeks to enable you to become a certified Emergency Medical Dispatcher.
The working hours for these posts will be full time and part time relief including; bank holidays, weekends and unsocial hours
Full / Part Time Relief Posts
- Emergency Call Handling Post (NHS Pay Band 3)
- Must be able to travel to the North ACC
- Relief Emergency Call Handlers required
- Relief Hours / unsocial hours expected
- Permanent Contracts
Core shift patterns 0730-1930 2 days followed by 1930-0730 2 nights in 4 on/4 off pattern.
Some samples of part time rota’s could look like, but not fixed to the following;
Other shift patterns could be Monday, Friday, Saturday and Sunday 21:00 - 07:00,
Relief working where shift patterns are given up to 4 weeks in advance but are flexible covering high demand times.
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