Resource Planner

7 days ago

Crewe, United Kingdom Cymphony Full time

Role Purpose:
The role of the resource planning manager is to determine resource requirements to meet the demand of the business via an Omni channel approach. This should ensure that the demand profile is understood in a 24/7 environment and therefore confidently ensuring shifts are aligned to customer demand, as well as being commercially viable, meeting service expectations.

Role Responsibilities:

- To constantly monitor and propose effective shift patterns based on customer demand
- To make recruitment recommendations and identify opportunities based on skill-based routing, demonstrated through capacity and sensitivity analysis
- To identify and proactively manage changes to the shift patterns to deliver improved level of experience as well as working as a team with Operations to facilitate a smooth transition as required
- An ability to maintain and communicate a formal historic record of changes and the given impacts
- To be aware of and record business, resource and seasonal changes, making the appropriate resource plans for expected changes in workloads as well as reporting on expected and experienced results.
- To monitor the requirement and liaise with the people team to make advanced plans to optimize the delivery of resource and skills, identifying when new groups and further leadership is required.
- To deliver effective and accurate reports detailing KPI’s as well as commentary explaining results.
- To actively develop and manage the Workforce management tool, owning the activity and ensuring a competent level of awareness is in the wider operational teams.

Experience/Skills required:

- Expert skills in using a Workforce Management tool
- Strong knowledge in and an in-depth understanding of manual forecasting methods and formulas.
- Strong communication and collaboration skills, as well as the ability to influence and articulate ideas.
- Expert skills in Excel for modelling and scenario planning
- Experience in working with outsourcers
- Knowledge in ACD telephony
- Team leadership and development skills

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Crewe, CW1 5UE

  • Transport Planner

    5 days ago

    Crewe, United Kingdom ASC Connections Full time

    Transport Planner One of the UK's leading specialist logistics providers are looking to recruit a Transport Planner to join their creative and innovative team. The business operates in a range of industries from automotive to hazardous liquids. In this role you will be working with a fleet of modern vehicles all equipped with high levels of technology....

  • Transport Planner

    3 days ago

    Crewe, United Kingdom Strive Supply Chain Full time

    **Transport Shift Planner** **Shift: 4 on 4 off 12 hour rotating shifts 10.00-22.00** **Up to £30k + Benefits** **Staffordshire** Strive are a UK wide Supply Chain & Logistics management recruiter. Please visit us at strive. co. uk for additional roles across engineering, production, warehouse & transport operations. Our client is a niche 3PL,...

  • Transport Planner

    5 days ago

    Crewe, United Kingdom Bennett & Game Recruitment Full time

    Bennett and Game Recruitment are currently working with the largest independent owned Trailer Fleet in the UK actively seeking a highly skilled Transport Planner to join their Crewe location. Our client deal with temperature controlled vehicles and provide cost saving benefits to their clients. They regularly invest in new and upgraded equipment to maintain...

  • Automotive Project Planner

    2 weeks ago

    Crewe, United Kingdom CV-Library Full time

    Are you an automotive project planner looking for your next exciting opportunity? Adecco working in Partnership with Bentley Motors, a leading company in the automotive industry, is seeking a talented and motivated Automotive Project Planner to join their dynamic team in Crewe. This is a temporary contract of 12 months +, providing a fantastic opportunity to...

  • Automotive Project Planner

    6 days ago

    Crewe, United Kingdom Adecco Full time

    Are you an automotive project planner looking for your next exciting opportunity? Adecco working in Partnership with Bentley Motors, a leading company in the automotive industry, is seeking a talented and motivated Automotive Project Planner to join their dynamic team in Crewe. This is a temporary contract of 12 months +, providing a fantastic opportunity to...

  • Project Planner

    7 months ago

    Crewe, United Kingdom Balfour Beatty Full time

    **About the role** Our work matters to millions. It’ll matter to you too. Join our Rail team as a Project Planner on the CRSA Contract and you’ll be a big part of fascinating, complex, varied and meaningful work. **What you'll be doing** As a/an Project Planner, you will have the following accountabilities: - To interact and become a key member of the...

  • Operations Planner

    7 months ago

    Crewe, United Kingdom Nuclear Transport Solutions Full time

    Salary - **£29,000 - £33,000** - Location - **Crewe - Gresty Bridge** - This is a _permanent_, _full time_ vacancy_ that will close _in 18 days_ at 23:59 BST_. _ **The vacancy** **Operations Planner** **What is the key purpose of this role?** **Job Purpose** As a member of the Operations Planning team, manage short-term operational and resource...

  • Project Planner

    7 months ago

    Crewe, United Kingdom Balfour Beatty Full time

    **About the role** Our work matters to millions. It’ll matter to you too. Join our Rail team as a Project Planner on the CRSA Contract and you’ll be a big part of fascinating, complex, varied and meaningful work. **What you'll be doing** As a/an Project Planner, you will have the following accountabilities: - To interact and become a key member of the...

  • Section Planner

    7 months ago

    Crewe, United Kingdom Network Rail Full time

    Section Planner [Overhead Line Equipment] - 12 month opportunity **Location**: Crewe, GB **Department Name**: Crewe Gresty Rd Sdgs **About Network Rail**: Join Our Team at Network Rail! Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then...

  • Section Planner, Administrator

    5 days ago

    Crewe, United Kingdom Network Rail Full time

    Section Planner, Administrator - Crewe (12 month secondment) **Location**: Crewe, GB **Department Name**: BA Telecoms LNW North Indirect (920219) G2 **About Network Rail**: We're proud to be recognised by Glassdoor as one of the Top 50 Best Places to Work in 2021. **Find out more from our people here.** Network Rail operates and maintains the railway...

  • Brit European Are Looking for An Experienced

    7 days ago

    Crewe, United Kingdom Brit European Full time

    One of the leading specialist logistics providers in the UK is looking to boost its Finance team to accommodate fleet growth and development. Therefore, a new permanent role has become available for an **experienced Transport Planner** in Crewe. **THIS SITE IS MOVING TO MIDDLEWICH AROUND FEBRUARY TIME.** **A CPC qualification is preferred however training...

  • Facility Coordinator

    7 months ago

    Crewe, United Kingdom Construction Linx Limited Full time

    Construction Linx are an established Facilities Management & Refurbishment Specialist company of 20 years. We thrive on consistent growth and customer retention with our award winning Excellence in customer service. We have ambitious plans over the next 3 years and we are looking for a dynamic, driven individual to join our passionate team within our...

  • Facilities Works Coordinator

    17 hours ago

    Crewe, United Kingdom Construction Linx Limited Full time

    Due to growth we are looking to recruit a new member to our small team within our Facilities Division. Job Title: Facilities Account Co-ordinator **JOB PURPOSE**: To ensure the customer receives a level of service that represents and exemplifies a feeling of a true and holistic account management which develops stronger relationships for securing...

  • Principal Analyst

    3 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals Nhs Foundation Trust Full time

    Job summary Mid Cheshire NHS Hospitals Foundation Trust will develop a new health and care neighbourhood, which will include our new Leighton Hospital in Crewe.This is a once in a generation opportunity to change how healthcare is delivered, and how each of us can play our part in creating the best, Healthier Future.You could be part of our programme, as...