Mobile Fleet Support Advisor
7 months ago
**About us**
Everyone knows Kwik Fit for tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. That’s what it’s all about for us - being there for customers. We’re heroes to our local communities. That’s why we say, ‘you can’t get better’.
**The role**
Reporting to the **Fleet & Operational Support Manager**, the **Fleet Operational Support Advisor** is responsible for ensuring the optimal functioning and maintenance of our mobile tyre fitting van fleet.
The Fleet Operational Support Advisor plays a crucial role in keeping our Technicians safe, and upholding our company reputation, by maintaining the safety and efficiency of our vehicles, ensuring our we can remain on the road and meet customer demands.
**Key accountabilities**
- Manage the routine maintenance of Kwik-fit mobile tyre fitting van fleet.
- Coordinate with the relevant departments internally & externally to schedule and prioritize vehicle repairs and maintenance.
- Keep detailed records of vehicle maintenance and repair history to track expenses and ensure compliance with safety regulations.
- Assist with emergency roadside assistance for fleet vehicles experiencing breakdowns issues.
- Collaborate with fleet support managers to develop and implement preventive maintenance programs to minimize downtime and reduce operational costs.
- Provide support and guidance to tyre fitters over the phone on vehicle maintenance procedures and best practices.
- Stay informed about industry trends, new technologies, and regulatory changes related to vehicle maintenance and tyre fitting.
- Uphold a high standard of professionalism and customer service when interacting with colleagues, clients, and suppliers
**Skills & experience**
- Proven experience within the motor trade & fleet maintenance, preferably in a similar mobile tyre fitting environment
- Strong knowledge of vehicle mechanics & ICT systems
- Excellent problem-solving skills and attention to detail
- Commitment to safety protocols and adherence to company policies and procedures
- Capacity to cope with quickly changing requirements, with the ability to work calmly under pressure when dealing with competing priorities
- Ability to work independently and as part of a team in a fast-paced environment
- Good interpersonal skills, with the ability to and build positive relationships at all level
- Effective communication skills, both verbal and written
- Willingness to work flexible hours and respond to emergency calls as needed
- Demonstrable integrity with the ability to build trust.
- Sound understanding of compliance when handling confidential and business sensitive data
**Other**
- Competitive salary
- 34 days holidays
- Generous staff discounts for you and your family
- Award-winning training and development, with fantastic career prospects
- Exclusive discounts at major retailers, restaurants, holidays and much more
- Wide range of wellbeing support for you and your family
Job Reference: KF16539
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