Customer Service Advisor Remote

2 weeks ago


Cardiff, United Kingdom Page Personnel Finance Full time

As the Customer Service Advisor you will be the first point of contact for numerous memebers of staff to help bring a swift conclusion to problems of varying importance. REMOTE BASED.

**Client Details**

My client is a well established not for profit organisation.

**Description**

The key responsibilities of the Customer Service Advisor will be:

- Work with colleagues from across the programme to lead on and help resolve escalated cases and queries. Examples of this are volunteer expenses, complaints and any other relevant queries or requests.
- Ability to work independently and with autonomy as/when required.
- Competent with technology and working across various digital systems and platforms
- Comfortable communicating with internal and external stakeholders to resolve queries and issues.
- Act as an advocate of the programme to both internal and external stakeholders.
- Due to the programme operating 7 days per week, this role would require weekend and bank holiday availability as essential and it would form part of the normal working pattern.
- Partake in regular calls and team meetings to develop understanding and key themes

You may be required to support with triaging and/or escalating safeguarding cases during certain off-peak hours, currently forecasted as 5-8pm Mon-Fri and 3-8 Saturday/Sunday.

**Profile**

The succesful Customer Service Advisor will be:

- Understanding of the volunteer sector, in particular around health and social care.
- Strong IT and technology competencies, with the ability to work across multiple systems and databases
- Knowledge of the NHS system and local/national statutory bodies

**Skills**:
Excellent customer service skills
Commnunication and engagement

Understanding of the volunteer sector, in particular around health and social care.
- Strong IT and technology competencies, with the ability to work across multiple systems and databases
- Knowledge of the NHS system and local/national statutory bodies

**Skills**:

- Excellent customer service skills
- Communication and engagement
- Strong IT and technology literacy skills
- Ability to work independently in order to resolve comples issues and queries
- Competent in identifying and communicating issues/trends to management

Experience
- Customer service
- Volunteering and/or charity sector
- NHS, Health and social care knowledge

**Job Offer**

The successful applicant can expect:

- £21,000 salary
- full flexible hours
- 100% remote based
- Health benefits
- Pension
- Training/courses that can be used in numerous lines of work


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