Customer Services and Admissions Assistant

6 months ago

Stockport, United Kingdom Trafford College Full time

**Role**: Customer Services & Admissions Assistant

**Hours**: 29 per week

**Salary**:£16,437.60 - £17,539.20

**Location**:Stockport campus

An opportunity has arisen for a Customer Services and Admissions Assistant to join The Trafford College Group (TCG) and play a leading role in realising our vision to unlock the potential and foster the success of all our learners.

**About you**:
We are looking for someone who has experience of providing a high quality customer service and a range of services and support to internal and external customers. You must have previous experience of working in a busy customer orientated environment, dealing with a range of customer enquiries of a complex and in depth nature.

**The Job**:
In addition, the role requires the postholder to work one late night each week, usually until 7.00 pm, during term time, to facilitate students attending evening classes.

In order to be successful in this role you must have numeracy and literacy at level 2 or above, a basic IT qualification such as City &Guilds 4242 in Information Technology or ECDL and an NQV Level 3 in Customer Care or Business Administration. An NVQ Level 2 qualification in Information and Guidance would be desirable.

**About TCG:

- A Great Place to Work**

The Trafford College Group has recently entered the next exciting phase of its journey through the merger with Cheadle and Marple 6th Form College. The merger will provide the Group with a unique opportunity to further shape and direct 16-19 and adult education across the borough of Stockport.

Every year, thousands of students join us on courses that are designed to further their career prospects, enable transition to higher education or simply satisfy a desire to learn new skills and support well-being. Employment at Trafford College Group brings many benefits including:
- **Benefits**
- 48 days annual leave (Inclusive of bank holidays)
- Generous contributory company pension scheme
- Childcare discounts
- Onsite Starbucks
- Employee Assistance Programme
- Continuous Professional Development
- Free Parking

Colleagues at Trafford College Group go above and beyond to ensure that our students get the best possible teaching and support to enable them to reach their ambitions. We expect the very highest standards for all of our students, and this is evidenced year after year by our achievement and progression outcomes.

The Trafford College Group promotes, celebrates and values diversity and is committed to promoting equality for all. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job, as set out in the job description and person specification, will be guaranteed an interview.

This position is open to direct applicants only.

**Job Type**: Part-time
Part-time hours: 29 per week

**Salary**: £16,437.60-£17,539.20 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 81221

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