Administrator - Customer Delivery Hub

6 months ago

Exeter, United Kingdom John Lewis Full time

**At a glance**

**Role Title**:Administration CDH

**Position**:This position is a permanent role

**Hours of Work**:Full Time, 37.5 Hours per week on a 4-week rota basis:
Working Monday - Friday 14:00-22:00 for 2 weeks and Tuesday - Saturday for 2 weeks Saturday working 10:00-18:00 Tuesday - Saturday 14:00-22:00.

**There is no Sunday or Bank Holiday work required for this position.**

**Please note**:The PM shifts for this position will attract a shift premium of 22.5% Monthly with an additional potential earning of up to **£5036.56, Annually.**

**Salary**:The starting rate for this position is** £23,000, Annual**

**Location**:Based at our Hill Barton Customer Delivery Hub, in Exeter

**About the role**

As our Administrator, you will work closely with a collaborative team of five to ensure a seamless Customer Delivery Hub operation and high-quality administrative support for our internal and external stakeholders. You will resolve Stakeholder queries efficiently and effectively by utilising our CDH systems and communication channels.

Your key responsibilities when supporting our Customer Delivery hub will be:

- Coordinate purchase orders for your distribution site, with a keen understanding of financial budgets, raising orders and receipting.
- Monitoring stock levels of sundry items.
- Coordinating orders and allocating Business dress to current and new Partners on site.
- Understanding and adhering to the General Data Protection Regulation (GDPR).
- Promoting and adhering to all Legal, Health & Safety and Site Operating procedures.
- Assisting the management team to ensure operational tasks are completed in an accurate and timely manner. This may include note-taking for formal meetings or inputting distribution third party’s hours into our HR system.

Why join our Customer Delivery Hub as an Administrator?

By supporting your site’s administrative operation to run smoothly and in line with our policy and procedures, you will deliver the best service to our customers. You will gain comprehensive stakeholder skills management through interacting with our onsite partners, Customer Delivery resolutions team, management team, suppliers and other third parties daily. We will value and encourage your professional development. Working as our CDH Administrator means you will get the opportunity to develop and learn new skills within our supply chain network. You will work closely with our transport admin operation with the potential to gain knowledge about transport compliance. You can influence and improve your CDH administrative operation to ensure Customer Delivery Partners are achieving their deliveries on time and upholding the best customer service.

**Essential skills you’ll need**
- Great interpersonal communication skills
- Effective organisation and planning skills

**Desirable Skills**
- Experience of working in an administrative role
- Experience in data processing and inputting

**Benefits of the Partnership and the Role**
- Full - time working holiday entitlement 18 days holiday, plus public and bank holidays (this is prorated for part-time hours).
- Established work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not
- You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount.
- We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them
- Free onsite Parking at Hill Barton CDH

**Next Steps**

You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

For internal use only:
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