Cowork Member Support

6 months ago

Exeter, United Kingdom Generator Hub Full time

**Community Coordinator at Generator Hub**

**Main Description**

Generator Hub is looking for an ambitious team member to help with our essential cowork space duties. This is a unique opportunity if you are looking to improve experiences and grow your business network in the Exeter area. Working within Generator Hub can open many doors as we are not just one company but a community of many. It is a chance to explore different avenues and to interact and learn from different businesses.

**About Generator Hub**:
We are Exeter’s first coworking hub full of entrepreneurs, freelancers and small businesses. We have an office at the unique and historic Exeter Quayside. We’re a friendly and flexible workspace who takes pride in our community. We have around 300 members to whom we provide a social workspace, meeting room access, events and networking. Whether our members spend every day with us or drop in every once in a while we’re here to provide them a productive, social environment to help reach their business goals.

**About the role**:
**Job Title: Community Coordinator**

**Employer: Generator Hub (Cowork Ventures Limited)**

**Based at: The Gallery, Kings Wharf, The Quay, Exeter, Devon, EX2 4AN**

**Hours: PART TIME - approximately 20 hours per week - to be agreed (shift time varies depending on school holidays and team members’ annual leave)**

**Salary: £12.00 per hour**

**Contract term: Permanent role**

**Are you a friendly and confident individual who is great with people? This role is customer focused and you will be the direct contact for our community. It is a fantastic opportunity as you will be surrounded by exciting roles and businesses, and you can learn from and meet many new people. You don’t need to have worked in a coworking space before, but it will be beneficial if you have previous hospitality and/or customer service experience. All training will be provided on the job. You will work closely with the Space Manager/s to become competent in maintaining the space to a high working standard for our clients and ensuring a high level of organisation for a range of front of house and behind-the-scenes administrative tasks.**

**Duties will include, but are not limited to**:

- Responsibility in ensuring the space is ready for the opening or close of each day (this includes making sure communal surfaces are clear/clean, communal supplies are topped up and ordered, kitchenware are replenished, and bins are maintained)
- Ensuring the regular / scheduled daily tasks are being carried out (e.g. plant watering, fridge cleaning, admin tasks)
- Supporting the Space Manager/s by completing ad-hoc tasks as and when required
- Answering the space buzzer to allow access to clients, meeting and greeting members and visitors to the space and ensuring their visit runs smoothly
- Interacting with new member leads on the phone and in person
- General admin, including photocopying, printing, stock checks and ordering, spreadsheet maintenance
- Engaging with the community to find collaboration opportunities, support events and identify suitable social media content
- Identifying and liaising with external companies to carry out essential work internally (for example window cleaners, security services, delivery services)
- Managing postal systems (for internal and external clients), internal mailing lists and meeting room bookings

**About you**:
This role is ideal for someone who is looking to further explore their career, build future-proof and transferable work skills and enhance their business connections. We offer a great opportunity for networking and professional development with access across a diversity of businesses. You will be a part of a community of friendly freelancers and start-up companies, with the ability to use the space outside of work hours to study or build up your own business. This is not a remote role so being able to commute to Exeter quayside is essential. Ability to cover during school holidays is also required.

**Knowledge, Skills and Abilities**:

- Training will be provided, therefore no specific skills are necessary.
- Experience in customer service & hospitality is preferable.
- Understanding of IT and Google Workspace is preferable.

**Requirements**:

- People person
- Organised & good at planning ahead
- Friendly & approachable
- Able to work under pressure
- Hard-working & willing to learn
- Good attention to detail

**Job Types**: Part-time, Temp to perm

**Salary**: £12.00 per hour

Expected hours: No less than 20 per week

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

**Experience**:

- customer service: 1 year (preferred)

Ability to Commute:

- Exeter, EX2 4AN (preferred)

Work Location: In person

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