Estate Services Adviser

4 months ago

Camberley, United Kingdom ELM Group Full time

**Vacancy at ELM Group**

**Estate Services Adviser (Full time)**
**Frimley, Surrey**

**Are you a well organised and pro-active customer service professional looking for a new and exciting challenge? Do you have experience in a personal assistant role with expertise managing calendars, inboxes and general administration? Want to work proudly together as one team to deliver an outstanding service for our leaseholders?**

**About the role**
ELM Group is a leading residential estate management company, who manage an excess of 150 exclusive and beautifully landscaped developments across the South of England. We are looking for a professional and enthusiastic Estate Services Adviser to join our Team in Frimley, to provide office-based support to two of our team of eight Area Managers.

**About You**

As part of the Customer Experience Team, you will be a real ambassador for our customers, solution-focused, identifying challenges rather than problems and play a part in delivering performance at its best, on a personal and collaborative basis. You will have strong decision-making skills and be used to working under pressure and to very reactive and tight deadlines. A proven track record with a reputation for being a positive role model and driving change through people and processes with the ability to be flexible when the need arises. You will work in an intuitive way with a high level of responsibility supporting the Area Managers, as well as delivering a positive, prompt and accurate service to our leaseholders, our Estates Services Team, our remote staff, contractors and each other.

**Key responsibilities**

Please visit our website to read the job description. There may be additional tasks that are specific to this role, if you are shortlisted we will advise you of these at interview.
- Establish good relationships with Area Managers, Estate Managers and other estate-based staff to promote the services of the Customer Experience Team and provide support and solutions to day-to-day issues.
- General typing, filing, photocopying and all other reasonable office duties as required
- Work collaboratively with and support fellow team members as and when required
- Deal effectively with all telephone enquiries by either providing the solution or referring to the relevant member of the team with an emphasis on monitoring and tracking to resolution
- Manage diaries for your Area Managers, organising estate visits, budget meetings and account meetings in accordance with required timescales
- Monitor your Area Managers’ mailboxes, assisting with responses, and occasionally take minutes in meetings, whilst observing absolute confidentiality.

**Hours: Monday to Friday 9:00am-5:00pm**

**Salary: £27,500**

**Benefits**
We believe our staff are at the forefront of our commitment to provide an excellent service to our leaseholders, we offer competitive salaries and comprehensive induction training to help you settle confidently into your role. Please have a look at the **rewards and benefits **page on our website to see what else will be available to you as an ELM employee.

**How to apply**

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00 per year

**Benefits**:

- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
- Personal Assistant/Diary Management: 1 year (required)

Work Location: Hybrid remote in Camberley, GU16 7ER

Reference ID: CST

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