Current jobs related to IT Helpdesk Weekends - Cirencester - Flat Fee Recruiter

**IT Helpdesk Weekends**:
**Salary**:
£20,000 - £24,000 per annum + Benefits

**Town**:
Cirencester

**Closing date**:
01/01/2024

Our client is currently seeking a talented, knowledgeable Service Desk Advisor to join its IT Service Desk team based in Cirencester close to Cheltenham, Gloucester, and Swindon.

**IT HELPDESK WEEKENDS**
**Cirencester, GL7 6JJ**

**Full time, permanent**

**£20,000 - £24,000 per annum + fantastic Benefits**

**Full, clean UK driving licence required**

**Please note: You must be eligible to work in the UK and be able to pass a BPSS Background Check (which requires a minimum of 3 years UK residence).**

Based in Cirencester, our client has over 15 years’ experience of bringing innovative technology to business reality. Their team of professional IT and business experts, most of whom have been with the company for many years, are focused on providing their customers with exemplary levels of service.

**The IT Helpdesk Role**

This is a busy, important role which will involve providing effective IT helpdesk support to numerous customers and thousands of devices throughout the UK. The role will be varied as the business continues to grow, spanning deskside support through to onsite assistance for large scale IT rollouts.
- Responsibilities:_

Main duties will involve dealing with:

- First line queries on a ‘one call’ basis such as password and system resets, hardware-related faults and queries, desktop and app support and new user profile creation.
- New equipment & peripheral installation
- Conducting software installations & data backups
- Managing technical support cases via the ServiceNow ITSM platform
- Utilising skills and knowledge to assist customers with case resolution & monitoring case escalations
- Meeting set KPI’s
- Attending customer site visits to deploy, maintain and support IT equipment (digital screens, networking equipment, desktop & server hardware etc.)

**About you**:
A working knowledge of Windows Server Operating Systems, Active Directory & Group Policies and Networking technologies would be beneficial but not essential at this stage.

You must have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.

You will be bright, enthusiastic and keen to progress in a vibrant, forward-thinking business.

**Benefits**

Don’t miss this opportunity to work for a client with a first-class company culture. Along with a competitive salary and annual bonus scheme, they offer:

- Life insurance.
- Company pension.
- Free lunch/tea/coffee/fruit every day.
- On-site parking.
- Company events.
- Health/medical insurance.
- Career progression.
- Professional training.
- Casual dress.
- Breakout area with pool table.
- Childcare vouchers.

**You must hold a clean UK driving licence.**

**You must be eligible to work in the UK and be able to pass a BPSS Background Check (which requires a minimum of 3 years UK residence). If you are unsure of eligibility, please contact us.**

**No agencies please.**

Other suitable skills and experience include IT Support, 1st Line Support, 2nd line support, desktop support, helpdesk, first line support, IT Support Engineer, Technical Support, IT Support Technician, IT Specialist, helpdesk co-ordinator, System Administrator, Support Administrator