Helpdesk Supervisor

**Helpdesk Supervisor**

**Cirencester**

**Permanent Full Time**

**Monday - Friday and 1 weekend in 4**

**£23,000**

We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board.

Due to expansion, they are looking to recruit a Helpdesk Supervisor to join the team:
The Role
- Answering and fielding phone calls from Clients, Engineers & Subcontractors
- Logging and triaging reactive maintenance requests
- Assigning and planning engineers and subcontractors to open WO’s
- Raising and sending Purchase Orders for Wholesale and Subcontractors
- Updating our CAFM system
- Updating clients portal systems
- Being 1st point of contact for escalations from the helpdesk operatives
- Supporting the Helpdesk Manager with day to day queries, quality checking of calls, allocating work

The Person:

- We are looking for someone who has experience in administration, customer service or hospitality that has either led a team or done a senior/supervisory position
- Excellent communicator
- You must have a positive mindset, can do attitude, solution finder
- You will be happy with Monday - Friday full time (shifts 7:30am - 4pm and 9:30am - 6pm) in the office in Cirencester as well as working 1 weekend in 4

The Package:

- Starting salary of £23,000
- Permanent full time
- 20 days annual leave plus bank holidays
- Working hours Monday - Friday shifts which will be 7:30am - 4pm and 9:30am - 6pm
- Working 1 weekend in 4 - during that week you will get 2 days off
- Joining a passionate and friendly team
- Laptop and phone
- Genuine progression for someone with the passion to do so

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- CIRENCESTER: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work shifts monday - friday 7:30am - 4pm and 9:30am - 6pm and also be able to work 1 weekend in 4?

Work Location: In person