Design Lead

2 weeks ago

Welwyn Garden City, United Kingdom Tesco Full time

About the role
We are looking for a Design Lead to join our Shopping Design Leadership team. Reporting into our Head of Design for the Shopping team, this is very much a hands on role, leading large scale initiatives working alongside a talented, and multi-disciplined design team. Someone who can see the possibility in every opportunity - from large transformational projects on big budgets to the small incremental quick wins that will provide millions of our customers and colleagues with immediate improvements. You’ll have a well-rounded design background and be a natural born leader, with the gravitas and ability to inspire those around you to create products and experiences that are compelling and easy to use, always with a focus on best-in-class design culture & craft.

Our design challenge is vast and we have bold plans for both innovation and expansion so it’s the perfect time to join us and help shape the future of design in Tesco.

You’ll collaborate with other teams across our Technology function - Product, Engineering, Program and Data Science as well as the wider business in a fast-paced agile environment. We align around our collective purpose of _“Serving our customers, communities and planet a little better every day”_ to provide customer and business value.

You will be responsible for
- Take ownership of large initiatives or programmes of work, with a clear problem statement that span multiple work streams and end to end journeys
- Working with the design leadership team to provide thought leadership for design capability programs and then champion these across the wider Tesco design community
- Collaborate with Design Managers and other Design Leads to ensure the right people are solving the right problems in the best way for our customers and business
- Ensure a tireless focus on a human centered design practice and guide you team to effectively identify and understand user needs and opportunities that are always evidence based
- Support development of business level KPIs across teams alongside your Product counterparts
- Network and evangelise team's achievements across Tesco and the broader Tech community
- Demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.
- Critique & challenge product & strategic roadmaps and upward communication of potential initiatives and opportunities
- Effectively coordinate, facilitate, and lead ceremonies, peer/design reviews and workshops with design & research teams, business owners and stakeholders
- Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows
- Be an advocate for correct use of and contribution to our design system
- Lead by example, demonstrating Tesco values, provide guidance and mentoring to help the team focus on our mission, achieve their best and strive for excellence
- Provide support & mentorship for your team help to define objectives and help manage professional & personal development
- Hire and manage design contractors and brief agencies where required

You will need
You’ll be a smart, empathetic creative with a real a passion for craft and design and great story-telling skills. You’ll always champion a human-centered approach to problem-solving throughout all stages of the discovery and design process and most of all have a clear vision of the future for customer experience.

You’ll have a genuine appetite for solving complex problems as well as passion and a flare for the visual communication of your ideas. You’ll have solid experience in research, service design, stakeholder management, workshop facilitation, ideation and validation. Insights and data are what drive you and you’ll use it to empower your decisions.

About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week - combining office and remote working. Our offices continue to be where we connect, collaborate and innovate. Talk to us about how thi

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