Contract Support

3 weeks ago


Heathrow, United Kingdom Reed Business Support Full time

**_Are you super organised with strong administration skills? Able to understand and interpret CAD diagrams?_**
- **Main responsibilities: **_
- Day to day operation of a CAFM and Financial system (full training will be provided)
- Daily liaison and updates with key customers, engineers, management & engineering teams
- Ensuring that SLA and KPI’s are met through effective management of the CAFM system
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships
- Understand procedures and processes and operate them to the required standard
- Achieve results within quality and time restraints.
- Update all relative Helpdesk monitoring spreadsheets in line with KPIs
- Additional Contract Support duties including payroll admin, QHSE compliance, reporting, parts ordering, logging and assigning PPMs & further duties where required

**_Key requirements: _**
- Able to understand CAD drawings (**essential**)
- Previous experience working with CAFM systems (**desired**)
- Excellent verbal and written English as well as clear communication (**essential**)
- Good basic education level (minimum A-C grades in English & Maths) (**essential**)
- Computer literate with experience using MS Word, PowerPoint, Access & Outlook (**essential**)
- Pervious experience in customer facing roles such as admin, customer service or helpdesk operator (**essential**)

**_Benefits: _**
- 25 days holiday
- Staff parking
- Pension contribution
- Travel expenses paid for weekly visit to Crawley office

**_Further details: _**
- This is a Monday-Friday office based role, working 40 hours per week with travel (once per week) to the Crawley branch_
- 1 day per week working in the Crawley branch (travel expenses will be paid)_


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