Member Services Executive in Accident

6 months ago


Crawley, United Kingdom People's Partnership Full time

**Vacancy Name**
- Member services executive in Accident & Bereavement

**Vacancy No**
- VN1375

**Employment Type**
- Full-Time

**Primary Work Location**
- People's Partnership - HQ

**Description**
- You will provide tailored responses and make decisions to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements.
Key Responsibilities
- Managing & assessing death, ill health and accident claims and all enquiries related, throughout the customer journey, across the varied range of products. Ensuring you provide a professional & compassionate service through effective customer/beneficiary communication.
- Using your active listening skills to understand and empathise with customers/beneficiaries so that their needs are understood - and service standards are maintained. Whilst ensuring all relevant information is obtained to enable the correct assessment of the claim.
- Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards. To ensure availability for discussions with colleagues due to the variation of scenarios the claims can present.
- Build and maintain relationships with both internal, external customers and third parties including Coroner’s, solicitors, Employers, local authorities and any relevant parties associated to the claim (list is not exhaustive)
- Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, (including tax rules for bereavement claims), and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s partnership and our Customers.

What is required?
- Good knowledge of Financial Services, Workplace Pensions, Master trusts and the regulatory requirements of Automatic Enrolment.
- Basic understanding of what a bereavement/terminal illness is, to have the knowledge of basic terms within this journey and to have a strong natural ability to deal with emotional situations/conversations.
- Good organisational and time management skills.
- A good working knowledge of office systems.
- Experience gained within pension administration or pension claims.

People are at the centre of what we do
We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone.
We are committed to supporting your health and well being, a flexible work-life balance and amazing career development opportunities.

**Perks**
- Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension - it’s what we’re good at - plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

**Salary Range



  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - Member service executive - Small pots **Vacancy No** - VN1310 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - Join Our Team as a Member Services Executive! Main Purpose: Deliver excellent customer service and technical support. Key Responsibilities: Manage customer activities,...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - General admin member services executive **Vacancy No** - VN1311 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - Join Our Team as a Member Services Executive! Main Purpose: Deliver excellent customer service and technical support. Key Responsibilities: Manage customer activities,...


  • Crawley, West Sussex, United Kingdom Holt Executive Full time

    About the RoleWe are looking for a highly experienced Contract Manager to join our team at Holt Executive. As a key member of our procurement team, you will be responsible for managing a portfolio of contracts, ensuring compliance with company policies and legal requirements.Your primary focus will be on contract review and negotiation, with a strong...


  • Crawley, West Sussex, United Kingdom C&E Recruitment Full time

    Unlock Your Culinary Potential with C&E RecruitmentWe are proud to announce an exciting opportunity for a motivated Executive Kitchen Team Member to join our esteemed client's kitchen team in a 5-star hotel setting. As Executive Kitchen Team Member, you will be responsible for supporting the Senior Chefs in delivering exceptional food quality, consistency,...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - Member services executive in Small pots **Vacancy No** - VN1395 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - People's Partnership have an exciting opportunity to join our growing team as a Administrator in our Members Services department. Main Purpose: Key Responsibilities -...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - member services executive for General admin **Vacancy No** - VN1396 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - People's Partnership have an exciting opportunity to join our growing team as a Administrator in our Members Services department. Main Purpose: Key...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - Small pots Member service executive **Vacancy No** - VN1348 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - People's Partnership have an exciting opportunity to join our growing team as a Administrator in our The Small Pots team. Main Purpose: Key Responsibilities - Manage all...


  • Crawley, United Kingdom First Recruitment Services Full time

    A well-established aviation company is seeking a Business Support Executive to join their team. The Business Support Executive and Data Analysis responsibilities include gathering market data, creating clear reports, managing the opportunity pipeline, and supporting business managers in identifying and maximizing business opportunities. Aviation Group has...


  • Crawley, United Kingdom First Recruitment Services Full time

    A well-established aviation company is seeking a Business Support Executive to join their team. The Business Support Executive and Data Analysis responsibilities include gathering market data, creating clear reports, managing the opportunity pipeline, and supporting business managers in identifying and maximizing business opportunities. Aviation Group has...


  • Crawley, United Kingdom CV-Library Full time

    Are you interested in IT Support and eager to kickstart your career within a Service Desk role? Do you consider yourself self-motivated, a flexible worker and a great team player? Our client, an expanding and growing IT company, are looking to recruit an IT Service Desk Executive to join their dynamic and friendly team in Crawley. This is an exciting...


  • Crawley, United Kingdom Recruit UK Full time

    **Title**: Client Service Executive **Location**: Crawley **Salary**: Up to £33,000 (Negotiable on experience) **Reference Number**: 8874 Recruit UK is working with an FTSE250 UK Wealth Management firm in Crawley to bring on a Client Service Executive to join their dynamic, friendly team in the Crawley office. This company approaches their work in an...


  • Crawley, United Kingdom Biffa Waste Services Full time

    **Regional Commercial Executive** **Location**: South-East of England covering locations such as Polegate, Burgess Hill, Aylesford and Hollingbourne **A quick look at the role.** The Commercial Executive will support and work very closely with the Regional Business Development Manager Team and the Business Improvement Manager Team with back office...


  • Crawley, West Sussex, United Kingdom WINGSTOP UK - Regional Locations Full time

    Job Title: Cleaning Team MemberWe are seeking a highly motivated and detail-oriented Cleaning Team Member to join our team at WINGSTOP UK - Regional Locations.Estimated Salary: £20,000 - £25,000 per annum, depending on experience.About the Role:This is an exciting opportunity to work in a fast-paced environment where you will be responsible for maintaining...


  • Crawley, West Sussex, United Kingdom Lloyd Recruitment Services Ltd Full time

    **Business Development Opportunity**Lloyd Recruitment Services Ltd is seeking an ambitious and results-driven Telesales Executive to join their award-winning team. This exciting role presents a unique chance to contribute to the growth and success of a leading business near Gatwick.The successful candidate will be responsible for managing a high volume of...


  • Crawley, West Sussex, United Kingdom Getting In Limited Full time

    About the RoleWe are looking for a highly motivated IT Service Delivery Expert to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.Key Responsibilities- Provide first and second-level support for technical issues, using industry-standard...

  • Service Team Member

    3 weeks ago


    Crawley, West Sussex, United Kingdom Asda Stores Ltd Full time

    About the RoleWe are seeking a Service Team Member to join our team at Asda Stores Ltd in Crawley. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the smooth operation of our stores.Job SummaryThe successful candidate will be responsible for working across various departments to...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - Customer Service Executive - Service Delivery - General admin **Vacancy No** - VN1204 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - People's Partnership have an exciting opportunity to join our growing team as a Administrator in our Members Services department. Main...

  • Executive Chef

    3 days ago


    Crawley, West Sussex, United Kingdom Harvester Full time

    At Harvester - South East, we're on the hunt for a talented Executive Chef to lead our kitchen team to success. With a passion for delivering top-notch food quality and exceptional customer service, you'll be the driving force behind our culinary excellence.As a key member of our leadership team, you'll be responsible for cooking up a storm in our kitchens,...


  • Crawley, United Kingdom People's Partnership Full time

    **Vacancy Name** - Customer Service Executive - Service Delivery Data Integrity **Vacancy No** - VN1208 **Employment Type** - Full-Time **Primary Work Location** - People's Partnership - HQ **Description** - People's Partnership have an exciting opportunity to join our growing team as a Administrator in our Members Services department. Main...


  • Crawley, West Sussex, United Kingdom Holt Executive Full time

    Holt Executive is a leading recruitment agency partnering with top electro-optics design and manufacturing businesses. We are currently seeking a Senior Electronics Engineer to join their expanding Engineering team in the UK.About the RoleThis exciting opportunity for a Senior Electronics Engineer offers a unique chance to leverage your expertise and...