Cemeteries Administrator

Job Title : Cemeteries Administrator

Location : Belfast

Duration : 6 weeks

Rate : 11.81 p/h

Hours : 37 hpw

Cemeteries Administrator
- 1/2 hr paid lunch

week 1 & 3 and week 2 & 4 1/2hr toil paid for lunchtime cover (2.5hrs) - w/e enhancement

Week 1 M 8.30am - 5pm - 8.5hrs T 8.30am - 5pm - 8.5 hrs W 8.30am - 4.30pm - 8 hrs T OFF F 8.30am - 4.30pm - 8 hrs S 8.30am - 12.30pm - 4hrs Total 37hrs

Week 2 M 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs W 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs F8.30am - 4.00pm - 7.5 hrs S OFF Total 39.5hrs

Week 3 M 8.30am - 5pm - 8.5hrs T OFF W 8.30am - 5pm - 8.5 hrs T 8.30am - 4.30pm - 8hrs F 8.30am - 4.30pm - 8 hrs S 8.30am - 12.30pm - 4hrs Total 37hrs

Week 4 M 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs W 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs F 8.30am - 4.00pm - 7.5 hrs S OFF Total 39.5hrs

**Main purpose of job**

To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required.

To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.

To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

**Summary of responsibilities and personal duties**

To assist in the end-to-end administration of the cemeteries and Crematorium.

To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.

To assist the public in the selection and identification of graves, by delivering accurate and relevant information.

To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.

To direct funeral corteges and visitors to graves and other facilities on site as required.

To accept payments for bereavement services including burials and memorialisation.

To ensure accurate and up-to-date information is maintained in relation to specifications for foundations.

To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.

To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.

To assist in the administration of other cemetery sites as required, including assisting the public in the identification of graves.

To keep all records at each cemetery as appropriate and prepare funeral cards for the use of the applicable Cemetery Manager.

To use and maintain computer based record systems and manual records as required.

To assist in providing information and advice to the public regarding memorialisation options at the cemeteries and crematorium.

To undertake general administration duties such as word processing and reports.

To liaise with cemetery site staff as required.

To assist the Bereavement Administration Manager and Senior Cemeteries Administrator by providing on-the-job training and mentoring as required.

**Experience**

working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner;
undertaking administrative and cash handling duties within a business environment; and

using information technology software such as Microsoft Office, or equivalent packages.

**Shortlisting criteria**
- in the second instance, have five GCSEs (Grades A-C) including English, or equivalent qualifications.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

**Salary**: £11.81 per hour

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- relevant: 2 years (required)

Work Location: In person